Newmark manages a distinctive collection of hotels, residences, reserves and lodges in Africa and beyond its borders. Our portfolio includes luxury and boutique hotels in the iconic Victoria & Alfred Waterfront, Cape Town and adjacent premium precincts.
Our footprint of distinguished properties also extends to private game reserves in Mpumalanga, Limpopo and the Serengeti respectively. Closer to home, in Graaff-Reinet, we offer a hotel steeped in rich history and culture as well as a private game reserve that operates at the pinnacle of conservation to deliver an unrivalled and luxurious bush experience. Exclusivity meets tranquillity at our beach lodge in Tanzania – where exceptional experiences make our guests’ stays unforgettable.
Newest to the portfolio is La Maison d’Été hotel in Mauritius – a luxuriant, boutique hotel beckoning those in search of an opulent tropical escape.
Residences make up a significant portion of the portfolio with all being conveniently located within the Mother City’s CBD.
With our methodology we have cultivated a proven track record over the past four decades – a strategic lever that delivers exceptional customer experiences and a solid value proposition for each of the properties we manage. To this end, we are continually seeking to expand our portfolio with new, suitable opportunities and developments.
Newmark’s financial team has combined the conventional “penny wise, pound foolish” mindset with the modern statistical- and report-based approach to finance. The combination of these methods has resulted in a unique and effective financial offering.
The company constantly learns and grows by keeping abreast of current industry matters. It believes in enhancing knowledge and training staff at hotel level to understand the financial implication of every action taken. Newmark’s offering is complete and thorough and forms the core requirement for building a successful business.
Newmark’s financial offering includes:
Newmark’s Human Resources (HR) department offers guidance and assistance relating to any form of staffing matters at each of the properties within its portfolio. The company’s fine-tuned insight in this field stems from years of working with people from different backgrounds and cultural circumstances, and instilling a sense of unity and pride among staff members as representatives of a world-class brand. Its professional and highly trained HR personnel endeavour to maintain a high sense of staff morale for the benefit of each individual and the greater Newmark team.
The department’s areas of expertise include:
Revenue management helps to predict consumer demand to optimise inventory and price availability in order to maximise revenue growth. Newmark gathers information about the market so that hotel owners and managers can be proactive and use this information to adjust their products through their distribution channels to ensure they reach the right customers at the right time and at the right price.
Newmark offers the following revenue management assistance:
Newmark has a team of highly skilled individuals at the core of the business to handle all reservations for the hotels, residences, reserves and lodges in the portfolio. This efficient team is responsible for capturing the reservations in the appropriate system and notifying the relevant hotel or lodge of any special events or requests. This allows for a seamless process and ensures that guests’ stay is a memorable one.
The Operations Division is driven by the Newmark team’s vast expertise, which forms the backbone of the company’s extensive offering. If the role of operations is not actively fulfilled, all other efforts from financial management to marketing are fruitless. For this reason, operations management is a fundamental element within the Newmark package. Its operations management provides the foundation from which all other activities feed.
Newmark’s operations services include:
Leftclick is Newmark’s preferred ICT outsourcing partner. Leftclick currently manages the ICT infrastructure from end-to-end. This includes desktop and Back-Office Server support and management, LAN and WAN support as well as year-round support to guests for connectivity to the internet. Leftclick is also responsible for managing the group’s IT budget and risks, and the strategic roadmapping of technology services for potential implementation at any of the properties being managed.
With a clear vision and great enthusiasm, Newmark drives targeted and efficient sales campaigns on an ongoing basis. Its dedicated sales team ensures that the word is spread, encouraging action to be taken among each property’s audience. The company’s excellent reputation and years of experience underpin its efforts and support the success of its sales strategies. Newmark casts the net wide, with a targeted approach, ensuring local and international reach.
The company’s sales efforts include:
Newmark reaches the following markets:
Newmark attends the following domestic trade shows:
Markets for international sales calls, trade shows and road shows include:
Newmark has in-depth insight into the realm of marketing and keeps pace with the latest trends and developments. It has succeeded in growing its own brand into a globally esteemed “stamp of approval” within the hospitality industry, and pours the same energy and passion into marketing every property within its portfolio. Newmark illuminates each property’s unique aspects, reaching the correct target audience, while maintaining a unified vision and a solidified brand presence.
Newmark offers all properties within its portfolio the following services:
Newmark Hotels, Reserves & Lodges, a brand which boasts over 40 years of success since it was initially established as the Ambassador Group in 1972, is led by Neil Markovitz, its Founder and Chief Executive Officer. Neil undertook studies both locally and abroad, where he graduated with a Bachelor of Science in Hospitality Management.
After garnering international work experience, he returned to South Africa to take up an immense opportunity: He was responsible for the conception, project management and construction of the Victoria & Alfred Hotel in 1990.
Following this, he was appointed as General Manager of the Ambassador Hotel and subsequently, as General Manager of the Victoria & Alfred Hotel. His vision grew, and he established the Sports Café brand within the Ambassador Group, opening stores throughout South Africa. Neil was appointed as Director of Operations for the Ambassador Group in 1994, which included the Victoria & Alfred Hotel, the Ambassador Hotel & Executive Suites, the Sports Café franchise and Marvel Tours. In 2000, he was appointed as Managing Director of the Ambassador Group.
In 2007, Neil established Newmark with the sole aim of developing a prestigious portfolio of hotels. Since then, the Newmark portfolio has grown significantly under his exceptional leadership. His inspiring vision for the brand continues to drive its success. Neil has also served as Chairman of FEDHASA Western Cape, as Deputy Chairman on the board of Cape Town Routes Unlimited and as a Director of Cape Town Tourism.
Garth Musikanth, Chartered Accountant and Financial Director at Newmark, began his training in Cape Town and moved to the UK in 2004, gaining experience at Deloitte and Fortress Investment Group LLC over a period of six and a half years in England as well as Germany. This experience taught Garth the art of working in a dynamic and fast-paced environment – a skillset which is highly sought after in the hospitality industry, given its progressive nature. Garth was appointed Managing Director of the Newmark Group beginning of 2020.
His technical ability enables him to identify and resolve issues, and to implement sound financial systems, structures and policies. This is key when it comes to new acquisitions as has been reflected in Newmark’s growth over the years. Garth joined Newmark in 2010 when the portfolio only comprised three properties and has overseen the expansion of the company with great financial aptitude. His vision includes evolving the hospitality offering to bring forth greater customer service and experiences through new technologies. Garth also always strives to challenge his team and himself.
Kate Zaaiman skillfully applies her strengths and valuable experience to her role as Group Human Resources Director for Newmark. While she is passionate about the field of human resources on the whole, Kate has specialised in organisational development.
Kate Zaaiman skillfully applies her strengths and valuable experience to her role as Group Human Resources Manager. While she is passionate about the field of human resources on the whole, Kate has specialised in organisational development. She gained much experience in this niche practice, across a number of industries. Kate spent many years working in the retail sector and carried out research in the United Kingdom and the United States of America on the link between employee experience, a high-performance culture and best quality customer experience.
She has also provided extensive guidance in leadership development as a consultant within various organisations, by applying behavioural and social psychology to achieve the balance between high performance and high motivation. She further assists team members to apply purpose to their roles and to take steps forward in their career development. Kate enjoys working with diverse people, building authentic relationships and inspiring growth among others. She excels at putting strategies in place to facilitate these goals in a practical manner. This is her continuous aim at Newmark, ensuring that its employees gain strength as individuals and as a team on an ongoing basis.
Ryan Roach’s experience is deeply rooted in the hospitality industry, having practised his analytical skills within the field for many years. Now Newmark’s Revenue Director, Ryan has long been involved in revenue management and was, in fact, integral to the writing and implementation of Micros Opera Standard Operating Procedures.
Initially, Ryan had a passion for preparing cuisine and saw himself becoming a chef. After realising this was not what he wished to do on a daily basis, he pursued other career paths within the industry. He was exposed to various aspects of the field, but his love for technology ultimately steered him towards analytics within the hospitality sphere. Ryan’s vision is to take Newmark and all its properties to the next level in revenue management, by embracing the latest technological advancements.
With strong business acumen and a new era approach to leadership, Mike Vroom has once again joined the Newmark team, taking on the title, Group Operations Manager. This follows his role in the successful opening of a leading international hotel in Dubai. Mike is thus no stranger to the management of luxury properties.
He also brings with him many years of experience gained at some of Africa’s most prestigious hotels.
Mike is responsible for the strategic management of existing properties within the Newmark portfolio, as well as the development of new projects going forward. His focus further entails maintaining and bringing uncompromised service to the fore, ensuring excellence across all areas of hospitality and thus outstanding guest experiences. He also plays an integral role alongside Newmark’s human resources team to grow and develop the company’s talent as it expands. His goal is to place continuous emphasis on the unique and personalised five-star service offered by Newmark.