Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.



Open Positions
DUTIES & RESPONSIBILITES
You are the face of our business – managing the heart of the hotel.
Always be courteous, efficient, and friendly. We loved your uniqueness, personality and talents so show that and make a lasting impression on our guests whilst providing them with service excellence, professionalism and upholding our hotel standards & reputation.
GENERAL
All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures & SOPs are adhered to.
- Assists the Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied.
- Record, process & file all information relating to in-house guests as per the hotels policies and procedures.
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details.
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
- Receives Guests in a manner, which is polite, friendly & efficient.
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed.
- Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room.
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Ensures Front Office System is in accordance with Housekeeping Report.
- Prints contingency reports as needed.
- Prints reports for use in Reception and for hotel departments and ensure that they are circulated.
- Adheres to the Company Credit Policy.
- Completes End of Shift procedures in accordance with the company policy and procedures.
- Maintain a smart, clean, and tidy personal appearance always.
- Prepares in advance for the arrival of groups.
- Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
CORE COMPETENCIES
- A Minimum of 2 years’ experience in this role and within hotels
- Opera experience is required
- Great organizational skills
- Excellent communicator
- Confident individual
- Must be able to multitask
- Must be able to work under pressure and with a high volume of inquiries
- Good at time management
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company always
- Must be able to work shifts & weekends
- Presentable, well-spoken individual
DUTIES & RESPONSIBILITES
A night auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. You must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
GENERAL
All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures and SOP’s are adhere to.
- Ensure that all arrivals have been checked in to the hotel and that registration forms have been completed and updated as per the hotel’s procedure.
- Ensure that all departures for the day have been checked out and if any guest has extended that they are checked back in with payment.
- Balance all cash ups and pre-lists received by reception, F&B outlet’s and Events.
- Ensure that emergency /contingency reports are printed and filed
- Ensure that guest folios are checked and that all dockets have been processed/posted on to the correct guest bills
- Balance and close P.O.S systems that links with Front office systems in accordance with laid down procedures and report any discrepancies to Night Manager, FOM and Assistant FOM.
- Balance all credit cards receipts with speed point batch reports daily and report any discrepancies with Night Manager, FOM and Assistant FOM
- Update the relevant statistics/revenue/handover reports.
- Ensure all rate codes, market segments, source, channel codes and packages are entered correctly on PMS system and report any variances for Night Manager, FOM and Assistant FOM.
- Ensure that all guest folios do not exceed the daily limit – R5000
- Ensure that pre and post night audit procedures and follow and executed and report any errors.
- Update End of day reports
- Print and prepare night audit pack for finance and HOD’s as per the hotel’s procedure.
- Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations.
- Handle visitors during the night shift in a professional and effective manner in liaison with security.
- Record any major incidents and important information and report to Night Manager and FOM.
- Ensure that the privacy and the security of all guests are maintained and that no information is disclosed to anybody.
- Handle after hour reservations and Walk-in’s as per laid down procedure.
- Assist with meeting and escorting all guests on arrival.
- Ensure that the Hotel’s credit policy is being always followed and that the Credit Check Report is carried out.
- Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
CORE COMPETENCIES
- A Minimum of 2 years’ experience in this role and within hotels
- Opera experience is required
- Great organizational skills
- Mathematically inclined
- Excellent communicator
- Confident individual
- Must be able to multitask
- Must be able to work under pressure and with a high volume of inquiries
- Good at time management
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to work shifts & weekends
- Presentable, well-spoken individual
DUTIES & RESPONSIBILITES
- Ensure that the Front Office is maintained within company standards
- Maintains good relationship with guests & creates a good impression of the hotel at all times
- Records, process & files guest information accurately
- Complete check-ins, check-outs & pit checks as per company policies & procedures
- Allocate rooms to arrival guests in such a way as to facilitate good relationships between Front-office & Housekeeping
- Completes end-of-shift procedure in accordance with the company’s policies & procedures
- Prepares in advance for the arrival of groups in conjunction with all relevant departments & managers
- Any other duties that may be required
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Attention to detail
- Customer service
- Good team player
- Ability to work independently
- Willing to work shifts including night shift.
- Excellent computer skills – Word, Excel, Opera
- Presentable, well-spoken individual
Responsible for making sure that the Front Office and the Reservations department – runs smoothly and effectively without fail.
Communicated organizational needs, oversee employee performance, provide support and guidance where required.
GENERAL
All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Monitor trends within the industry and make suggestions how these could be implemented.
- Ensure that the department meets and works according to the standards set out and the department’s Standard Operating Procedures.
- Assist in managing and overseeing Reservation’s personnel.
- Assist in managing service levels and response times to ensure adherence to the policies and procedures of the property.
- Monitor rates online and in opera and report any discrepancies to Reservations Manager.
- Assist with monitoring Front Office activities regarding billing instructions and compliance with hotel credit policies.
- Oversee the allocation of rooms; ensuring VIP guests are allocated applicable room types. Attend Revenue meetings in the absence of the Reservations Manager. Manage tentative and confirmed reservations in the system.
- Produce daily and weekly room occupancy reports for management and ensures all third-party reservations are accurately captured in the system.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager should it be required.
- Continuously endeavors to improve the department’s efficient operation.
- Manage relationships with other departments.
- Prepare daily pick up reports when required.
- Conduct in house site inspections as and when required.
- Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.
- Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees.
- Oversees and participates in the prompt and courteous check-in and check-out of guests.
- Aids in planning for meetings and special events by meeting with individual customers and convention representatives.
- Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions.
- Controls room rates and implements approved rate changes.
- Monitors advance deposit and credit procedures.
- Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve.
- Brings major needs for repair to the attention of the FOM & General Manager.
- Challenges Front Office staff to utilize yield management, occupancy, and average room rate to maximize room revenue.
- Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
- Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests.
- Blocks rooms for VIP’s and special guests.
- Actively participate in cost savings exercises applicable to your working area.
- Prepare weekly revenue and pace reports as needed.
- Monitor Front Office activities regarding billing instructions and compliance with hotel credit policies.
- Complete required reports for Head Office and Consortia partners on quarterly or required basis.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Liaise with the Sales department regarding VIP reservations as needed.
- Monitor outstanding accounts, attend Finance meetings on behalf of the department.
- Assist with monthly training in the department.
- Assist with rostering & payroll.
- Making reservations at the hotel and preparing rate proposals and following up on the business to ensure revenue.
- Ensure accurate & detailed capturing of reservations
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the Quality standards.
- Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.
- Up-selling, when appropriate, by informing guests of additional services or special packages, or higher room category.
- Ensure that all company policies, procedures & SOPs are adhered to
- Responsible for the management of the front-office team members porters, and the Reservations Agents.
- Maximizes the average room occupancy & average room rate achieved.
- Maintains excellent relationships with guests.
- Ensures that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met.
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards.
- Supplies relevant information to other departments to assist them with planning & running their departments.
- Schedules staff duties & draws up rosters.
- Be visual face of the business & interact with guests & employees.
- Manage any people issues timeously.
- Daily, weekly, monthly reporting as required.
- Ensure all property inspections are completed.
- Motivate & train staff where required.
- Assist with performance appraisals for the department.t
- Planning of leave schedules.
- Create, update, and implement departmental standard operating procedures.
- Liaise with other departments and or divisions to ensure good communication and provide support.
- Ensure that regular team meetings are held and that all Company information is frequently shared.
- Work towards ensuring high levels of Employee engagement, as well as positively contribute to the Employee engagement levels of the Company overall.
- Promote ongoing learning & development, ensuring that mandatory training is attended by all Employees and all available training opportunities is effectively communicated.
- Conduct yourself in a professional and courteous manner with all guests, staff and members of the public.
- Maintain the highest standards of integrity and uphold the trust the Company is placing in you.
- Makes sure Front Office follows all applicable laws.
- Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you adhere to the Company’s grooming and personal appearance policy at all times. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
- Whist working for the company there will be access to a wide variety of confidential information concerning the Company, customers and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, customers and employees, unless otherwise stated.
- Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
Compliance & Health & Safety responsibilities
- Ensure that you work in a safe manner to avoid harm or injury to yourself or others.
- Promote Health & Safety within your department, ensuring compliance within the department and that Health & Safety directives are carried out. Report any Health & Safety concerns you may observe.
- Comply with all reasonable and lawful instructions, policies and procedures that are in force at the time, including, but not limited to, Health & Safety, Financial, Information Technology and Human Resources policies and procedures.
Adhere to the Report any breaches or potential breaches of the Code of Conduct of which you become aware – whether these relate to you, direct reports or others through any of the following channels: your line Manager, Human Resources, Finance, Senior Management or via the confidential Speak Up reporting line
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