Careers at Newmark 

As Hupenyu Lodge General Manager, you will oversee all aspects of Hupenyu lodge’s operation, ensuring exceptional guest experiences by maintaining the highest standards of hospitality, service, and environmental sustainability, while actively managing staff, finances, and the overall property in line with Newmark’s standards and the commercial goals agreed with the owners

KEY RESPONSIBILITIES:

GUEST EXPERIENCE:

· Deliver personalized, high-level guest service to exceed expectations, fostering strong guest relations and ensuring a memorable stay.

· Actively engage with guests, understanding their needs and preferences to tailor experiences accordingly.

· Monitor and address any guest concerns promptly and effectively.

OPERATIONAL MANAGEMENT:

· Oversee all departments within the lodge including front office, housekeeping, food & beverage, maintenance, and administration.

· Implement and maintain operational standards, ensuring consistency across all areas of the lodge.

· Manage budgets, financial reporting, and cost controls to optimize profitability.

STAFF LEADERSHIP:

· Lead and motivate a diverse team, fostering a positive work environment and promoting employee development.

· Recruit, train, and mentor staff to uphold Hupenyu Lodges service standards and values.

· Conduct performance reviews and provide ongoing feedback to staff members.

STRATEGIC PLANNING:

· Develop and execute strategic plans to achieve the lodge's business objectives and align with Newmarks overall vision

· Identify opportunities to enhance guest experiences and improve operational efficiency.

· Stay abreast of industry trends and implement innovative practices.

LAND FOCUS:

· Collaborate with the team to ensure the lodge operates in harmony with the surrounding ecosystem.

Required Skills and Qualifications:

· Extensive experience in luxury hospitality management, ideally within a high-end lodge or hotel setting.

· Proven leadership skills with a strong track record of managing diverse teams

· Exceptional guest service orientation and ability to build rapport with guests from various backgrounds

· Strong financial acumen and understanding of budget management

· Knowledge of wildlife and the African wilderness is highly desirable

· Excellent communication and interpersonal skills

· Fluency in English, additional languages are beneficial

· Commitment to sustainability and conservation practices

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

JOB SUMMARY

We are looking to appoint a dedicated and committed Field Guide. An opportunity to work in a prestige Game Reserve in the Great Karoo. This is a fantastic opportunity to grow and gain experience as a guide, the role will not only be guiding and interpretation, but the successful candidate will also be expected to be involved with reserve work and assist with research in the conservation field.

Duties and Responsibilities include:

· Game Drives.

· Hosting of Guests.

· Reserve and General Maintenance.

· Prepare & present informative presentations.

· Monitoring of key species.

· Data collection.

· Assist with security.

· Willing to assist in all departments.

Requirements:

· FGASA NQF2/NQF4

· Advanced Rifle Handling (ARH) would be an advantage.

· Valid NDT registration.

· Valid PrDP license.

· Valid First Aid certificate.

· Previous experience as a Field Guide.

· Computer literacy skills including Excel, Word, Power point.

· Fluent in English and Afrikaans spoken and written.

· Positive, passionate attitude and sense of responsibility.

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

OVERVIEW

The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with handling a very large workload.

DUTIES & RESPONSIBILITES

• Communication and Coordination: Serve as the primary liaison between the hotel and Newmark Head Office to ensure seamless coordination of group reservations, conferences, and custom events. Maintain regular, clear communication with operations teams, the head office, and clients to ensure expectations are met and any modifications are promptly shared.
• Reservation and Revenue Management: Handle all aspects of group reservations, including inquiries, changes, and cancellations, with attention to maximizing room and event revenue. Provide detailed quotations for events and group bookings, prepare rate proposals, and upsell premium packages or room categories to boost revenue.
• Administrative and Record-Keeping Duties: Maintain accurate records of guest bookings, payments, room blocks, and any additional information needed for operations. Process payments, invoices, and deposit allocations efficiently, while organizing an effective filing system for group records and creating daily worksheets for team reference.
• Guest and Client Relations: Meet with group leaders upon arrival to discuss requirements, ensuring a smooth experience. Respond to guest complaints and special requests, such as transportation or dinner reservations, while coordinating closely with internal teams and suppliers. Proactively assist with general inquiries on offerings, special packages, and events.
• Operational Support and Reporting: Regularly prepare and update group files, PM sheets, group block notes, and other documents to keep track of group requirements and schedules. Coordinate with head office representatives and conduct site inspections to ensure all events align with brand standards. Create detailed handovers and reports for ongoing and completed group stays, maintaining a complete record of each group’s experience.
• Training and Quality Assurance: Stay updated on all products, rates, and procedures through relevant training. Address any rate or system discrepancies with the Reservations Supervisor and uphold a high standard of service in all areas of guest interaction

SKILLS & KNOWLEDGE REQUIRED

• Quality focussed
• Great communication skills, written and verbal
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
• Previous experience handling groups and series reservations
• Computer Literacy: Opera, Word & Excel.

QUALIFICATIONS

• Previous hospitality experience, specifically in handling group and series reservations, is required.
• Experience with Opera (PMS) is essential.
• Strong communication skills, both written and verbal, with an emphasis on clear, effective communication between the hotel and head office.
• Detail-oriented with exceptional organizational skills.
• Ability to work effectively in a fast-paced environment that requires multitasking and problem-solving.
• Quality-focused with a friendly, energetic, and professional attitude.
• Comfortable with computers, particularly Opera, Word, and Excel.
• Adaptable and flexible in managing multiple tasks simultaneously

Please send CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2weeks of application, please consider your application as unsuccessful.

Overview

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel’s products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multitask is critical along with handling a very large workload

Qualifications

• Quality focussed
• Great communication skills, written and verbal
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
• Previous experience handling groups and series reservations
• Computer Literacy: Opera, Word & Excel.

Duties & Responsibilities

• Making reservations for all properties and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest and operationally.
• Answer reservations call in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room categories to increase revenue.
• Assist & maintain an efficient administration system within the department. • Ensure all quotations are followed up on timeously.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager as needed.
• Establish and quote rates within the limits of the authorized rates.
• Familiarize yourself and learn each products’ offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Assist with the booking of transfers, and other requests such as dinners by communicating with necessary departments or suppliers.
• Report any rate, system discrepancy to the Reservations supervisor and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings as per standard.
• Check and respond to all emails within the required turnaround time.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Manage the OTA extranet/s.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
• Complete the daily reservations checklist Process all group reservation requests, changes and cancellations received.
• Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement and booking procedure are reflected correctly.
• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group reservations and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
• Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
• Effectively manage the reservations team and manage any HR issues timeously
• Check and respond to all emails
• Effectively manage any escalated queries that arise within or in relation to reservations
• Complete any required reporting.
• Preparing of group handovers
• Update and maintain our group revenue/quotation sheet
• Update and maintain the group tour series document
• Attend the necessary training where needed

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

Role Overview:

Newmark Hotels & Reserves seeks a Content Creator and Social Media Coordinator to join our team at Motswari Private Game Reserve. This role offers an exciting opportunity to capture and share the beauty of the African bush, its wildlife, and the lodge’s unmatched hospitality. In addition to managing content and social media for Motswari, this role will also oversee content creation and social media engagement for Rhino Disharmony, ensuring a cohesive and impactful digital presence for both brands.

Key Responsibilities:

• Content creation: Produce and edit high-quality photos, reels, and videos highlighting Motswari’s Big Five safari experiences, conservation efforts, and guest interactions. Capture Motswari’s rich history, conservation ethos, and behind-the-scenes moments through engaging narratives.
• Blog writing: Create compelling blog content that enhances Motswari’s storytelling and guest engagement.
• Social media management: Plan, create, and schedule engaging posts for Instagram and Facebook to ensure a unified and consistent online presence.
• Community engagement: Respond promptly to comments and messages, proactively engage with guests, and foster meaningful interactions.
• Guest interaction: Actively engage with guests on-site, gathering authentic stories, testimonials, and moments to enrich content creation.
• Strategy: Stay informed about social media trends and propose creative ideas to enhance audience engagement.
• Influencer partnerships: Identify and coordinate collaborations with influencers and content creators, ensuring alignment with the marketing objectives set by the head office.
• Collaboration: Work closely with the owner, on-site team, and Newmark’s Communications Manager to share updates, assist with blog topics, and align social media efforts with the overall marketing strategy.
• Content distribution: Regularly provide visuals and stories for Newmark’s website, blog, and promotional materials.

Qualifications and Skills:

• 1+ years of experience managing social media accounts.
• Proficient in photography, videography, and video editing, with a strong focus on reels and engaging digital content.
• Creative storyteller with a keen eye for visuals, exceptional writing skills, and the ability to craft narratives that captivate audiences.
• Excellent writing skills, including experience with blog content creation.
• A down-to-earth, mature personality with high emotional intelligence (EQ), able to connect authentically with guests, colleagues, and online audiences.
• Self-motivated, proactive, and adaptable, with strong collaboration and communication skills.
• A background in hospitality or wildlife photography, and experience with drone flying is a plus.
• A diploma in marketing, media, hospitality, or a related field is preferred.
• Nature enthusiast with the ability to thrive in a remote, fast-paced environment.

Benefits

• Competitive salary based on experience.
• On-site accommodation and meals.
• Employer-matched contributions to THACSA pension fund (6%).
• Optional Medical Aid

About Motswari

Motswari Private Game Reserve is a family-owned luxury safari lodge within the Timbavati and Umbabat Private Nature Reserve, spanning over 18,000 hectares. For more than four decades, it has offered guests exceptional safari experiences and warm hospitality. The name “Motswari,” which means “to conserve and protect” in Tswana, reflects the lodge’s dedication to conservation.

How to Apply

If this sounds like your dream job, we’d love to hear from you! Submit your CV, cover letter and work samples to recruitment@newmarkhotels.com

Start Date: ASAP (Finding the right candidate is our priority).

Note: This is an on-site, full-time position based at Motswari Private Game Reserve. Candidates must be comfortable working in the bush for extended periods.

Reports to: Head Chef

Overview

Applicants must have chef and kitchen management experience. Must have a strong general knowledge of food and of general kitchen management procedures. Main duties will include stock control, stock ordering, variances, food costing, quality control, staff management and general kitchen administration. This role is for someone with a passion for food and who can efficiently run a busy Hotel Kitchen

This role requires a creative person who is willing to participate in creating seasonal menus and meal designs. In this position, you will act as the second in command in the kitchen, following and enforcing our executive chef’s requirements and operating standards and guidelines.

Your duties will include assisting the Hea chef / exec chef in recruiting of new employees, managing all kitchen staff, responding to customer issues, and developing new menu options. You should have excellent communication skills with in-depth knowledge of several cooking methods, ingredients, equipment, and processes

Duties and responsibilities

• Assist the Head Chef / Exec Chef in the maintenance of the set COS percentage.
• Follow, maintain, and implement portion controls set out in your Recipe manuals.
• Develop new menu options based on seasonal changes and customer demands as per the Head Chef.
• Assist with the preparation and planning of meal designs.
• Ensure that kitchen activities operate in an efficient and cost-effective manner.
• Implement, manage, and supervise controls set up by the Head Chef to minimize waste and theft.
• Resolve customer problems and concerns personally.
• Take responsibility of all operational issues when in charge.
• Ensure waste is controlled and properly recorded as per the correct procedures.
• Responsible for the general cleanliness and housekeeping of the kitchen and its storage areas
• Monitor and record inventory, and if necessary, order new supplies according to agreed par levels.
• Provide support to junior kitchen employees with various tasks including line cooking, food preparation, plating, training and hygiene.
• Recruit and train new kitchen employees to meet restaurant and kitchen standards.
• Create schedules for kitchen employees and evaluate their performance.
• Adhere to and implement occupational health and safety regulations.
• Manage the kitchen team in the absence of the Head Chef
• Report any damages or deficiencies of the equipment and facilities to the Senior Chefs and Maintenance Department and follow up on progress.
• Ensure that Health, Safety and Hygiene processes are followed.
• Coordinate and collaborate with other managers from other departments.
• Participate in Daily / Weekly / monthly HOD meetings.
• Set-up and conduct daily / weekly kitchen meetings to discuss reviews from guests

Core Competencies

• Experience in al a carte food preparation is essential.
• Culinary Arts qualification or Similar
• Flexibility – to work all shifts prescribed by operational demands
• Minimum of 5 years relevant experience
• Experience in a Hotel Restaurant environment
• Excellent eye for attention to detail is essential.
• Experience working in a multi-cultural environment.
• Fluent in English
• Good communication skills
• Excellent time management skills
• Ability to take initiatives.
• Ability to multitask and work under pressure.
• Ability to manage, inspire and motivate a team

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

Duties and Responsibilities

The Maintenance Manager’s responsibility is to supervise the repair & maintenance of the buildings and mechanical equipment. Ensure timely installation & upkeep of the company’s property & systems to ensure operational effectiveness.  Oversee & lead maintenance procedures & actions.

• Ensure that all company policies, procedures & SOPs are adhered to
• Attend HOD & any other meetings as required
• Responds to all building safety related safety concerns
• Draws up preventative maintenance schedules annually and ensures that plant and machinery is maintained in accordance with the schedule
• Attends to the breakdown of plant, machinery & equipment
• Manages the maintenance team rosters
• Ensures that refrigeration equipment, air conditioning, plant, drainage systems & grease taps are always maintained
• Maintains statutory safety records for DB Boards, stand-by generator, lifts, boilers, room sprinkler system & other fire equipment
• Place orders for maintenance requirements & repairs after necessary approval obtained
• Maintains safety records as per requirements
• Undertakes routine checks on water pressure equipment & maintain accordingly
• Ensures that all rooms, public space & outside areas are in good repair by performing various required tasks related to a variety of trades including carpentry, plumbing, electrical, etc to ensure a well-maintained hotel
• Draws up department budget, controls expenditure against budget & provides a monthly report of maintenance expenditure
• Staff appraisals
• Monitors the level & quality of services performed by external contractors in accordance with lease agreements, service contracts & warranties
• Ensures that emergency equipment is in working order at all times
• Maintains clean, orderly & hazard-free work areas
• Identify & report the needs for major repairs
• Identify training needs & implement training when required
• Any other adhoc duties that may be required

Core Competencies

• Clear communication skills – written & verbal
• Good understanding of the technical features of plumbing, carpentry, and electrical systems.
• Strong knowledge facilities machines and equipment.
• Excellent organizational and leadership abilities.
• Excellent attention to detail, initiative & interpersonal skills
• Highly responsible, reliable & trustworthy
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
• Understanding of electrical, plumbing & HVAC systems

Please send your detailed CV to recruitment@newmarkhotels.com

 Should you not receive feedback within 2 weeks, please consider as unsuccessful.

Duties and Responsibilities

• Oversee the daily operations of the kitchen, ensuring smooth service delivery.
• Manage kitchen staff, including hiring, training, and performance evaluation.
• Implement and maintain high standards of food quality, presentation, and
• safety.
• Design and develop new menus that are innovative, profitable, and appealing
• to diverse tastes.
• Control stock levels, minimize waste, and optimize inventory turnover.
• Maintain accurate records of inventory and orders.
• Ensure strict adherence to health and safety regulations.
• Implement and maintain a clean and hygienic kitchen environment.
• Conduct regular inspections to ensure compliance with standards.
• Manage kitchen budgets effectively to meet financial targets.
• Monitor food costs, labor costs, and other expenses to optimize profitability.
• Foster a positive and productive team culture.
• Motivate staff to achieve high standards of service and quality.
• Engage with guests to understand preferences and feedback.
• Any other adhoc duties that may be required.

Core Competencies

• Minimum of 2-3 years of experience as a Head Chef or in a similar leadership
• role in a hotel or high-volume restaurant.
• Strong leadership and communication skills.
• Ability to manage multiple tasks under pressure.
• Knowledge of culinary trends and menu planning.
• Proficiency in kitchen management software and POS systems.
• Credentials in health and safety training.
• The position involves working in a fast-paced kitchen environment.
• Availability for flexible hours, including evenings and weekends, is required.
• Participation in staff training and development programs is expected.

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

Job Summary

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

Duties and Responsibilities

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations call in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up in a timeous manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn about each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Check and respond to all emails within the required time policy.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Manage the OTA extranet.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
• Suitably always attired to work.

Competencies

• Strong Opera Skills
• Microsoft Office Skills
• High communication skills, verbal and written.
• OTA – responses
• Attention to Detail

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

Duties and Responsibilities

• Collaborate with the Head Chef to develop creative and innovative menus
• that align with the hotel's culinary vision and guest preferences.
• Ensure recipes are accurately costed and portion control is maintained to
• minimize waste.
• Oversee the day-to-day operations of the kitchen, including food
• preparation, presentation, and timely service.
• Implement and enforce standard operating procedures, food safety
• regulations, and kitchen policies.
• Monitor and maintain proper inventory levels of food, supplies, and
• equipment.
• Assist in the recruitment, training, and development of kitchen team.
• Create and manage team roster, ensuring adequate coverages for all shifts.
• Conduct performance evaluations and provide feedback to improve staff
• productivity and morale.
• Ensure all food items are prepared according to recipe specifications and
• meet the hotel's quality standards.
• Conduct regular inspections of the kitchen, storage areas, and equipment to
• maintain cleanliness and organization.
• Respond to and resolve guest complaints or concerns related to food quality
• or service.
• Assist in the development and management of the culinary department's
• budget.
• Monitor food costs and implement strategies to maintain profitability while
• maintaining quality.
• Identify opportunities for cost savings and efficiency improvements.
• Corporate and participate in all activities with the kitchen teams in cooking
• and preparing food with the teams.
• Direct and correct the presentation and portioning of food to avoid food
• waste.
• Assist in maintaining inventory with chef de parti at the end of each month.
• Avoid overload requisition to prevent high cost.
• Supervise all kitchen associate and make sure their performance work
• according to the management expectations.
• Ensure FIFO systems are followed accordingly in the kitchen storage.
• Check all the purchases e.g: fruit, vegetables and dairy product storages are
• done nicely and separately.
• Guest Feedback after each service.
• Weekly inventory with Chef de Partie.
• Any other ad hoc duties that may be required.

Core Competencies

• Minimum of 3-5 years of experience as a Sous Chef or in a similar leadership
• role in a hotel or high-volume restaurant.
• Formal culinary education or training from a recognized institution.
• Strong knowledge of various cooking methods, ingredients, and food trends.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in Microsoft Office Suite and hotel management software.
• Ability to work in a fast-paced environment and handle multiple tasks
• simultaneously.
• Commitment to maintaining a safe and sanitary work environment

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com

Duties and Responsibilities

• Ensure that all company policies, procedures & SOPs are adhered to
• Responsible for management of front-office staff, porters, butlers
• Maximises the average room occupancy & average room rate achieved
• Maintains excellent relationships with guests
• Ensures that guest satisfaction is established & maintained by F/O staff
• Identify & implement staff training to ensure company standards are met
• Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
• Supplies relevant information to other departments to assist them with planning & running their departments
• Schedules staff duties & draws up rosters
• Be visual face of the business & interact with guests & employees
• Manage any people issues timeously
• Evaluate & manage guest feedback
• Daily, weekly, monthly reporting as required
• Ensure all property inspections are completed
• Motivate & train staff where required
• Responsible for budgeting process
• Conduct performance appraisals for F/O department
• Planning of leave schedules
• Any other duties that may be required

Core Competencies

• Excellent command of English – both written & verbal
• Knowledge of budgeting & financial management
• Attention to detail
• Customer service
• Able to plan, prioritise & work well under pressure
• Act in good faith & in the best interest of the Company at all times
• Good team player
• Ability to motivate staff
• Ability to work independently
• Excellent computer skills – Word, Excel, Opera

Should you meet the requirements, please send your cv to recruitment@newmarkhotels.com  

Overview

As a Reservations Call Centre Agent, you will play a crucial role in providing exceptional customer service and facilitating reservations for our guests. Your primary responsibility will be to handle incoming calls from guests and clients and assist them in booking reservations and ensure a seamless booking process. You will represent our company as the first point of contact for customers seeking information about our services and accommodations. To continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations.

Duties & Responsibilities

 • Answer reservations calls in a pleasant and courteous manner, in accordance with the required departmental standards.

• Making reservations for all properties within our portfolio and preparing rate proposals.

• Ensure accurate records relating to guests’ profiles, bookings, payments, and any additional information that hotel team members might need when interacting with a guest and operationally.

• Up-selling, when appropriate, by informing guests of special packages, or higher room categories to increase revenue.

• Assist & maintain an efficient administration system within the department.

• Ensure all quotations are followed up on timeously.

• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager as needed.

• Establish and quote rates within the limits of the authorized rates.

• Familiarize yourself and learn each product’s offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.

• Assist with the booking of transfers, and other requests such as dinners by communicating with necessary departments or suppliers.

• Report any rate, system discrepancy to the Reservations supervisor and all overbookings.

• Escalate all complaints.

• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.

• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.

• Making sure all internal worksheets are completed and updated daily.

• Ensure accurate and detailed capturing of bookings as per standard.

• Check and respond to all emails within the required turnaround time. • Attend training when required.

• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.

• Complete the daily call centre checklist

Qualifications

• Quality focussed and Meticulous attention to detail

• Great communication skills, written and verbal

• Energetic and friendly personality

• A positive and professional attitude

• Previous Hospitality experience is an advantage

• Exceptional customer service

• Opera experience is an advantage

• Adaptability and flexibility

• Able to think on your feet

• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

• Being able to work independently and as part of a team

• Previous call centre experience is an advantage

For internal circulation All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

OVERVIEW

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.

DUTIES & RESPONSIBILITES

• Making reservations for all properties and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest and operationally.
• Answer reservations call in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room categories to increase revenue.
• Assist & maintain an efficient administration system within the department. Ensure all quotations are followed up on timeously.
• You may be required to manage room blocks and all sizes of group bookings. Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager as needed.
• Establish and quote rates within the limits of the authorized rates. Familiarize yourself and learn each product’s offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Assist with the booking of transfers, and other requests such as dinners by communicating with necessary departments or suppliers.
• Report any rate, system discrepancy to the Reservations supervisor and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings as per standard. Check and respond to all emails within the required turnaround time.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly. Attend training when required.
• Manage the OTA extranet/s.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
• Complete the daily reservations checklist

SKILLS

• Quality focused
• Great communication skills, written and verbal
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

Newmark Hotels & Reserves is looking for a proactive, organised and creative Social Media Coordinator to join our team and Leave A Mark. You will report directly to the Communications Manager, helping to manage and elevate the online presence of our portfolio of luxury hotels and reserves across Africa.

Key Responsibilities:

• Create, schedule, and post content for various properties across Instagram and Facebook.
• Manage community interactions, respond to followers, and monitor customer reviews.
• Assist with monthly social media reports, performance analysis, as well as routine audits and profile updates.
• Contribute fresh ideas for strategy, platform growth, and campaign-specific content.
• Stay updated on trends and suggest innovative improvements.
• Support influencer partnerships and brand collaborations.
• Create and edit high-quality reels.
• Develop creative briefs for content calendars with designers every two months.
• Provide ad-hoc support to the Communications Manager.

Requirements:

• 1+ years of social media management experience, ideally in hospitality.
• Strong organisational skills and proficiency in Excel/Sheets.
• Creative, with high attention to detail and excellent copywriting skills.
• Familiarity with scheduling tools and design platforms (Canva).
• Aesthetic eye for content and experience editing reels (CapCut).
• Photography and videography skills are highly advantageous.
• Ability to collaborate in a fast-paced environment.
• Experience with influencer management is a plus.
• Diploma in Marketing, Communications, Media, or related field preferred.

Benefits:

• Pension Fund: Employer-matched contributions to THACSA.
• Medical Aid: Company contributions toward Discovery plan premiums.
• Social Office Culture: Monthly gatherings on the first Thursday of every month.

To Apply:

If you're passionate about social media and thrive in a fast-pace, high pressure environment, we’d love to hear from you.

Submit your CV and examples of your social media, copywriting, or videography work to recruitment@newmarkhotels.com. Jumpstart your social media career with Newmark Hotels & Reserves!

• Application Deadline: 19 March 2025 

• Start Date: ASAP 
• Note: Reliable transportation to the office is required for visits to Cape Town properties
• This is a full time, on-site position based at the Newmark Head Office at the V&A Waterfront