Newmark Hotels & Reserves is looking for a proactive, organised and creative Social Media Coordinator to join our team and Leave A Mark. You will report directly to the Communications Manager, helping to manage and elevate the online presence of our portfolio of luxury hotels and reserves across Africa.

Key Responsibilities:

• Create, schedule, and post content for various properties across Instagram and Facebook.
• Manage community interactions, respond to followers, and monitor customer reviews.
• Assist with monthly social media reports, performance analysis, as well as routine audits and profile updates.
• Contribute fresh ideas for strategy, platform growth, and campaign-specific content.
• Stay updated on trends and suggest innovative improvements.
• Support influencer partnerships and brand collaborations.
• Create and edit high-quality reels.
• Develop creative briefs for content calendars with designers every two months.
• Provide ad-hoc support to the Communications Manager.

Requirements:

• 1+ years of social media management experience, ideally in hospitality.
• Strong organisational skills and proficiency in Excel/Sheets.
• Creative, with high attention to detail and excellent copywriting skills.
• Familiarity with scheduling tools and design platforms (Canva).
• Aesthetic eye for content and experience editing reels (CapCut).
• Photography and videography skills are highly advantageous.
• Ability to collaborate in a fast-paced environment.
• Experience with influencer management is a plus.
• Diploma in Marketing, Communications, Media, or related field preferred.

Benefits:

• Pension Fund: Employer-matched contributions to THACSA.
• Medical Aid: Company contributions toward Discovery plan premiums.

To Apply:

If you're passionate about social media and hospitality, we’d love to hear from you. Submit your CV and examples of your social media, copywriting, or videography work to recruitment@newmarkhotels.com. Jumpstart your social media career with Newmark Hotels & Reserves!

• Application Deadline: 31 October 2024 

• Start Date: ASAP 
• Location: Newmark HQ, V&A Waterfront, Cape Town 
• Note: Reliable transportation to the office is required (on-site position).

JOB SUMMARY

We are looking to appoint a dedicated and committed Field Guide/Trails Guide. An opportunity to work in a prestige Game Reserve in the Great Karoo. This is a fantastic opportunity to grow and gain experience as a guide, the role will not only be guiding and interpretation, but the successful candidate will also be expected to be involved with reserve work and assist with research in the conservation field.

Duties and Responsibilities include:

• Game Drives.
• Bush walks.
• Hosting of guest.
• Monthly reports.
• Reserve and General Maintenance.
• Prepare & present informative presentations.
• Monitoring of key species.
• Data collection.
• Assist with security.
• Willing to assist in all departments.

Requirements:

• FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
• Advanced Rifle Handling (ARH)
• Valid NDT registration.
• Valid PrDP license.
• Valid First Aid certificate.
• Previous experience as a Field Guide or in similar conservation research/qualification.
• Computer literacy skills including Excel, Word, Power point. Mapping programme an advantage.
• Fluent in English and Afrikaans spoken and written.
• Positive, passionate attitude and sense of responsibility.

Other skills/experience required:

• 4x4 and off-road driving experience.
• Ability to work in a team environment.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Excellent organization skills, punctuality, commitment, and precision.
• Pro-activity, self-motivation, flexibility.
•  

Benefits:

• Salary: Industry related depending on qualification and experience.
• Accommodation on site, uniform and monthly food allowance included.
• Start date: Immediately.
• Duration: Permanent Position
• Probation period: 3 months
• Time off - 42 working days on duty & 14 days off time.

Please send your CV to recruitment@newmarkhotels.com.

Should you not received feedback within 2 weeks, please consider your application as unsuccessful.

 DUTIES AND RESPONSIBILITIES

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.

• Ensuring that the guest experience is of excellent quality and that guest’s expectations are met.

• Ensuring that all operational standards are met across the board.

• Ensuring that the lodge is maintained as per the standards.

• Assign the HOD team to daily tasks, organising workflow, ensure that the team understand their duties and the standards expected.

• Monitoring the HOD team’s productivity and provide constructive feedback.

• Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled, and costs saved where possible.

• Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints speedily and professionally.

• *Report to the General Manager on a regular basis regarding all aspects of the lodge.

• Create and maintain a safe and healthy working environment for general well-being of all staff members: including staff meals and accommodation.

• Ensuring information is shared with the management team, and again shared with departmental teams to avoid miscommunication and ensure a smooth running of operations.

• Build and maintain relationships within the community, with suppliers and contractors.

• Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the Qwabi team.

CORE COMPETENCIES

• Good Operational knowledge of all departments.

• Knowledge and understanding of South African Labour Laws.

• Knowledge and understanding of Health and Safety act and requirements.

• Knowledge and understanding of good labour practices and HR procedures.

• Excellent communication skills.

• Good time management and project management skills.

• Ability to lead the team and set the example.

CV sent to : Hrmanager@qwabi.com

JOB SUMMARY

The Sales Manager will be remote in Johannesburg. The primary function is to identify develop and account manage a database of potential clients for Qwabi Private Game Reserve which is in the Waterberg Region, in Limpopo. This position will also require cross selling of other properties within the Newmark portfolio.  

DUTIES AND RESPONSIBILITIES

Business Development

• Develops & fosters good relationships with key clients, be it tour operators, travel agents and DMC’s.
• Visit clients to sell Qwabi Private Game Reserve
• Complete research to understand each client’s business and key stakeholders, decision makers and procurement processes.
• Research and establish a Sales Plan to increase the hotels revenue for Qwabi Private Game Reserve, in line with the Groups Sales and Marketing Objectives.
• Comfortable handling the full sale cycle from cold calling to closing.
• Monitor Tender data bases and Complete RFP for Corporate Companies and Conferences.
• Contract Negotiation.
• Cross sell properties within the Newmark Portfolio to increase the revenue for the group and grow market share.
• Integrated approach and effective communication to relevant stakeholders both internal and external to improve the service offering.

Account Management

• Develop a clear understanding of each client’s requirements and utilize the information to retain and grow business.
• Ensure Contracts are renewed for existing clientele.
• Host site inspections, presentations, training and FAM trips where necessary.
• Contract, Implementation and Administration.
• Participate in relevant trade shows.
• Integrated collaborative approach working with all stakeholders.

Administration

• Utilize CRM tools or filing systems to retain information and grow understanding and build upon the database.
• Update/ Maintain all database/contact lists for both Operations and Marketing.
• Prepare reports on competitors, trends and sales activities for the local hotel and monitor results on a monthly basis.

EXPERIENCE AND QUALIFICATIONS

• Valid Driver’s Licence and Vehicle.
• A recognized Sales Qualification / 3 – 5 years’ experience in a similar position.
• Strategic analytical and data driven approach
• Experience in working with Tour Operators, DMC’s, Event planners
• Excellent Computer literacy - MS Office programmes is essential and proficiency in Opera advantageous 
• Excellent oral and written communication skills.
• Interpersonal competencies and presentation skills.
•  Results oriented and able to meet deadlines.
•  Efficient in time management and can work without supervision.
• The ability to interact, and work with multiple stake holders to achieve service and departmental goals.
•  A good understanding of budgeting and the ability to work within set budgets

Please send your CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful

OVERVIEW

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.

DUTIES & RESPONSIBILITES

• Making reservations for all properties and preparing rate proposals.

• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest and operationally.

• Answer reservations call in a pleasant and courteous manner, in accordance with the required standards.

• Up-selling, when appropriate, by informing guests of special packages, or higher room categories to increase revenue.

• Assist & maintain an efficient administration system within the department. • Ensure all quotations are followed up on timeously.

• You may be required to manage room blocks and all sizes of group bookings. • Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager as needed.

• Establish and quote rates within the limits of the authorized rates. • Familiarize yourself and learn each product’s offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.

• Assist with the booking of transfers, and other requests such as dinners by communicating with necessary departments or suppliers.

• Report any rate, system discrepancy to the Reservations supervisor and all overbookings.

• Escalate all complaints.

• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.

• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.

• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.

• Ensure accurate and detailed capturing of bookings as per standard. • Check and respond to all emails within the required turnaround time.

• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.

• Ensure reservations vouchers have been recorded and allocated correctly. • Attend training when required.

• Manage the OTA extranet/s.

• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.

• Complete the daily reservations checklist

SKILLS

• Quality focused

• Great communication skills, written and verbal

• Energetic and friendly personality

• A positive and professional attitude

• Previous Hospitality experience is required

• Exceptional time management, communication skills, and customer service

• Opera experience is essential

• Meticulous attention to detail, proven administration and exceptional organisational skills • Adaptability and flexibility

• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

JOB SUMMARY

Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.

DUTIES & RESPONSIBILITIES

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Check and respond to all emails within required time policy.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Manage the OTA extranet.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
• Suitably attired for work at all times.
•  

COMPETENCIES

• Strong Opera Skills
• Microsoft Office Skills
• High communication skills, verbal and written
• OTA – responses
• Attention to Detail

Scope and purpose of job

To assist with the Distribution, Connectivity, Installation and Support services of all properties across various online platforms.

All relationships within the Group, both internal and external, must be maintained, and the company’s name upheld at all times.

SKILLS & KNOWLEDGE REQUIRED

• 2 – 3 years’ experience in Hotel Operations e.g., Distribution or Reservations
• Hospitality diploma or equivalent preferable
• Ability to work in a pressured environment
• Ability to work on multiple projects at once
• Ability to produce accurate work under the above-mentioned circumstances 
• Self-Starter who can identify solutions for potential issues
• Tech-savvy – able to embrace current technologies and learn as you implement
• Willingness to work shifts when required
• Excellent communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Outlook, Internet, Opera, MS Word, MS Excel
• Team worker who has the ability to interact with various departments
• Must be able to work independently as well
• Previous experience within distribution or handling online travel agents will be advantageous

DUTIES

PMS

• Building and Updating Opera Codes when required e.g., rate codes, packages etc
• Creating Company/Travel Agent/Source profiles when required
• Assist with system updates like Inventory/Date/Room Type restrictions
• Assist with Channel setups for daily distribution to Siteminder
• Obtain quotes from Service Providers when required for system updates and amendments
• Logging cases with Opera Support and following up until it resolved
• Keeping track of failed online booking deliveries to Opera and resolving them
• Assist with Opera queries and escalate to Manager when necessary
• Communicate any expected Opera down-time with the affected hotels when necessary  
• Create user accounts for new staff and assist existing staff with locked accounts
• Quarterly User Audit to ensure the system is maintained
•  

CHANNEL MANAGER

• Communicate with the support team regarding failed bookings, inventory & rate updates, new rate codes, channel mappings and daily distribution
• Obtain quotes for new property listings 
• Add new channels
• Create Rate Plans, Room Codes and complete PMS Mapping
• Random checks on rates/inventory or when an issue is highlighted
• Log cases in the event of rate/inventory discrepancies
• Check the message box for any notifications that needs to be actioned

Other Systems (CRS, GDS, CRM, IBE, Tourplan, OTAs, Payment Portal)

• Listing new properties on various platforms and uploading content e.g., general info, images, policies etc
• Creating Room Types and Rate plans
• Ensure the various channels are activated and connected to Channel Manager for live updates
• Ensure rates and inventory are received accurately and that it matches Channel Manager
• Escalate errors or inaccuracies to the relevant support teams and aim to resolve it urgently
• Create Booking Codes and Voucher Codes when required
• Assist with general client/hotel queries and resolve with urgency
• Assist with adding new users to the various platforms e.g., Booking.com, CRM
• Obtaining quotes from suppliers for new or additional services e.g., new listings, system add-ons, amendments
• Monitoring the Newmark website weekly to check for random errors that may occur and liaising with the relevant teams or suppliers to resolve it swiftly 

ADDITIONAL DUTIES

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges.  Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional. 

Overview

We require a responsible Administrator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast-paced environment. Thrive in maintaining customer satisfaction and contributing to the company's success. Seeking to pursue a position to enhance the reservations department by ensuring that all guest and departmental requests and procedures are handled in a timely manner. A detail-oriented and organized team member. You will work closely with other departments to coordinate bookings and maintain accurate records. The Reservations Administrator will also be the liaison between hotels, reserves and our department

Duties and Responsibilities

• Efficient and fast support to our operations teams for general assistance & queries regarding reservations.
• Answering questions about company policies, procedures, and services internally & externally.
• Reviewing and updating reservations according to the departmental standards
• Responsible for updating/maintaining necessary database and spreadsheets
• Handle all special requests from guests in a professional and efficient manner
• Generate daily, weekly, and monthly reports as needed
• Cross-train in other areas of the department to provide coverage during peak periods or absences
• Assist with general reservations and booking enquiries when needed
• Perform other duties as assigned
• Assist with visa letters
• Update the departmental board on a weekly basis
• Running end of day for specific properties where needed
• General admin duties on behalf of reservations team
• Assist with reservations related PM accounts
• Responsible for all trade and media /VIP bookings
• Responsible for all email allocations daily (including every alternative weekend)
• Review and comment on the daily cancellation report for the day before
• Manage & follow up on all overdue provisional bookings
• Balancing of room inventory
• Reconcile the weekly site inspection sales spreadsheet

Skills and Knowledge

• Quality focussed Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organised as well as well presented, tidy and professional.

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

Qualifications & Requirements:

• Valid RSA Driver's License/ PDP will be a bonus
• Grade 10

Experience:

• Minimum 1 years’ experience in 5-star lodge environment
• Experience with A/C is advantageous
• Basic Electrical knowledge
• Must have an eye for detail
•  

Responsibilities include but are not limited to:

• Maintenance in and around the camp
• Maintenance in and around the staff quarters
• Including but not limited to Electrical, Plumbing, and carpenter etc.
• Meticulous in starting and completing projects
• Able to work independently without supervision
• Driver when required
• Available to be on standby 
• Ability to run with multiple task/ jobs at once
• Great attention to details
• Hands-on problem-solving approach and ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Assist around the camp in other departments as required
• You will be required 3 weeks on and 1 week off

Attributes:

• Mature and responsible
• Well-spoken, well-groomed and presentable
• Strong leadership capabilities
• Positive attitude and approach toward teamwork
• Hands-on approach to the guest experience
• Ability to take initiative and problem solve
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

Duties and Responsibilities

• A Chef de Partie runs a specific section in a kitchen, and report to the Sous Chef
• The role is made up of many varying responsibilities including preparing, cooking, and presenting high quality dishes within the speciality section.  
• You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation
• The role is made up of many varying responsibilities including preparing, cooking, and presenting high quality dishes within the speciality section
• To ensure that mise en place requirements are planned, actioned, and handed over in accordance with SOP
• Works with Chefs to ensure seasoning, portions, and appearance of food.
• Supervises the proper set-up of each item on menus and insures their readiness
• Orders adequate supplies for own section and set up is in place for section
• Ensures that food from own section is delivered on time
• Stores excess food properly to avoid wastage
• Follows proper safety, hygiene, and sanitation practices
• Ensures readiness and makes priorities in case of last-minute changes to reservations
• Maintains an exact record of preparation, and presentation specifications of all dishes produced in the section in a file which is always kept at the section for reference
• Confers closely with the Sous Chef and takes every opportunity to become familiar with all aspects of his or her position, to be ready to fill in whenever required
• Helps employees to achieve optimum quality. Knows how to follow applicable laws regarding food safety and sanitation
• Co-ordinates job tasks with staff in own section.
•  

Core Competencies

• Basic knowledge of all sections
• Ability to work under supervision of a limited range
• Ability to produce good quality food.
• Understanding of health and safety.
• Understanding of basic food hygiene practices
• Good oral communication
• Commitment to quality
• Multitasking.
• Attention to detail
• Cleanliness.
• Time management
• Organization
• Interpersonal skills
• Excellent use of various cooking methods, ingredients, equipment, tools and processes.

Should you meet the requirements, please send your CV to hrmanager@qwabi.com

Duties and Responsibilities

• As a commis chef, you would be working on a variety of stations in a mid to high volume kitchen environment.
• You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation.
• Must adhere to all sanitation regulations and requirements and responsible for the correct handling and preparation of all food items and equipment. 
• This position will also assist the Chef de partie (CDP) or Sous Chef to plan and prepare quality service for the food and beverage production department.
• Commis chefs are novice chefs who work in commercial kitchens to expand their culinary knowledge and skills.
• They perform various kitchen duties in meal preparations, receiving deliveries, and rotating stock

Core Competencies

• Basic knowledge of all sections.
• Ability to work under supervision of a limited range.
• Ability to produce good quality basic food
• Understanding of health and safety
• Understanding of basic food hygiene practices
• Good oral communication

Should you meet the requirements, please send your CV to hrmanager@qwabi.com

Experience:

• Hospitality: 2 years (Required)

Core Competencies

• Excellent command of English – both written & verbal
• Knowledge of budgeting & financial management
• Attention to detail
• Customer service
• Able to plan, prioritize & work well under pressure
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Ability to work independently
• Excellent computer skills – Word, Excel, Opera

Duties and Responsibilities

• Ensure that all company policies, procedures & SOPs are adhered to
• Attend HOD briefings
• Responsible for supervision of front-office staff, porters, butlers
• Maximizes the average room occupancy & average room rate achieved
• Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
• Identify & implement staff training to ensure company standards are met
• Liaise with other departments to ensure smooth flow of information throughout the property as per operating standards
• Supply relevant information to other departments to assist them with planning & running their departments
• Schedules staff duties & draws up rosters
• Be a visual face of the business & interact with guests & employees
• Manage any people issues timeously
• Evaluate & manage guest feedback
• Daily, weekly, monthly reporting as required
• Ensure all property inspections are completed
• Motivate & train staff where required
• Responsible for budgeting process
• Conduct performance appraisals for HODs & ensure the rest of property is completed
• Complete salary details for staff
• Financial management of the operational business
• Planning of leave schedules
• Any other duties that may be required

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

Duties and Responsibilities

• Conducting of Safari related activities

• Hosting

• Involvement in Junior Conservationists program

• Strive to further education-level up

• Morning, afternoon, night drives, family drives, activities, walks

• Help where needed as reasonably requested from time to time

• Help in conservation/Reserve related activities

• Helping at the Junior conservationists’ program

• Respect

• Looking after equipment

• Make sure vehicle is always clean

Core Competencies

• Min Fgasa level 1(NQF2)

• First aid

• PDP

• Great organisational skills

• Mature nature

•  

Should you meet the requirements, please send your CV to hrmanager@qwabi.com

Duties and Responsibilities

• Conducting of Safari related activities

• Hosting

• Involvement in Junior Conservationists program

• Strive to further education-level up

• Morning, afternoon, night drives, family drives, activities, walks

• Help where needed as reasonably requested from time to time

• Help in conservation/Reserve related activities

• Helping at the Junior conservationists’ program

• Respect

• Looking after equipment

• Make sure vehicle is always clean

Core Competencies

• Min Fgasa level 1(NQF2)

• First aid

• PDP

• Great organisational skills

• Mature nature

•  

Should you meet the requirements, please send your CV to hrmanager@qwabi.com

SUMMARY

The Director of Sales will be responsible for driving & guiding the sales team towards clear strategically determined revenue goals and new business acumen in order to best represent each property in the Newmark portfolio to the correct markets and to maximise ROI

DUTIES & RESPONSIBILITES

• Designing and driving sales strategy in each segment and geographic territory
• Performance tracking, data analytics design of quick response tactics
• Key stakeholder relationship building in industry
• Strategic management of contracting and partnering opportunities
• Owner reporting
• Collaborating effectively with all functional leads within Newmark to ensure alignment and agility

EXPERIENCE & QUALIFICATIONS

• Valid Driver’s Licence and Vehicle.
• Minimum 10 years industry experience in an international sales role, within the hospitality industry
• Excellent interpersonal, communication & presentation skills
• Innovative thinker with the ability to be agile & pro-active
• Ability to plan, prioritise & work well under pressure
• Must be assertive but collaborative in approach
• Excellent sales, influencing & negotiation skills
• Strategic analytical and data driven approach
• Excellent Computer literacy - MS Office programmes is essential and proficiency in Opera advantageous
• Results oriented and able to meet deadlines
• The ability to interact, and work with multiple stake holders to achieve service and departmental goals.
• A good understanding of budgeting and the ability to work within set budgets

Should you meet the requirements, please send your CV to recruitment@newmarkhotels.com

We are looking for a dedicated and energetic Receptionist to join our Rockefeller team. If you thrive in a fast-paced environment, enjoy working with people, and have a passion for excellent service, this role is perfect for you!

Responsibilities:

• Greet guests with a warm and friendly demeanour
• Handle check-in and check-out procedures efficiently.
•  Manage reservations, cancellations, and special requests.
• Answer and direct phone calls and handle email inquiries.
• Provide information about hotel services, local attractions, and amenities.
• Process payments and manage billing.
• Address and resolve guest concerns promptly and professionally.
• Maintain the reception area in a tidy and welcoming state.

Requirements:

• Previous experience in a similar role within the hospitality industry preferred. At least 1-2 years.
• Opera (PMS) experience
• Flexibility to work shifts, including weekends and public holidays
• Excellent communication and customer service skills.
• Excellent verbal and written communication skills.
• Friendly, approachable, and professional demeanour.

What We Offer:

• Competitive salary.
• Opportunities for career growth and development.
• A supportive and dynamic work environment.

If you meet the above requirements and are passionate about providing exceptional guest service, please send your CV to recruitment@newmarkhotels.com