Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.



Open Positions
Scope and purpose of job
Support the Central Reservations Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department.
SKILLS & KNOWLEDGE REQUIRED
- 2 – 3 years’ experience in Reservations
- Previous experience with lodges and resorts advantageous
- Hospitality diploma/ equivalent preferable, but not a requirement
- Ability to work in a pressurized environment
- Willingness to work shifts
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel.
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience online travel agents advantageous
RESPONSIBILITIES
- Assist in processing of the reservations, using the appropriate systems as supplied
- Management of daily reservations requirements
- Maintaining availability on OPERA
- Sort out overbooking issues across the properties
- Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
- Review reservations / cancellations daily
- Group & Events reservations
- Management of an effective and productive team
- Assist the Central Reservations Manager with training and induction of new team members
- Assist the Central Reservations Manager with goal setting, performance management and motivation of team
- Facilitation of the resolution of any issues that affect productivity
- Assist in the set up and training of PMS systems for any new properties that may join the portfolio, as well as the training of the relevant team members
ADDITIONAL DUTIES
All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
CV’s can be sent to Andrea Fialkov andreaf@newmarkhotels.com
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