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Who is Newmark?

Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.

South Africa, Cape Town Front Desk Agent - Rockefeller

DUTIES & RESPONSIBILITES

You are the face of our business – managing the heart of the hotel.

Always be courteous, efficient, and friendly. We loved your uniqueness, personality and talents so show that and make a lasting impression on our guests whilst providing them with service excellence, professionalism and upholding our hotel standards & reputation.

GENERAL

All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.

Ensure that all company policies, procedures & SOPs are adhered to.
Assists the Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied.
Record, process & file all information relating to in-house guests as per the hotels policies and procedures.
Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details.
Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
Receives Guests in a manner, which is polite, friendly & efficient.
Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed.
Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room.
Accurate knowledge of hotel facilities & services offered to promote hotel
Ensures Front Office System is in accordance with Housekeeping Report.
Prints contingency reports as needed.
Prints reports for use in Reception and for hotel departments and ensure that they are circulated.
Adheres to the Company Credit Policy.
Completes End of Shift procedures in accordance with the company policy and procedures.
Maintain a smart, clean, and tidy personal appearance always.
Prepares in advance for the arrival of groups.
Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.

Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.

CORE COMPETENCIES

A Minimum of 2 years’ experience in this role and within hotels
Opera experience is required
Great organizational skills
Excellent communicator
Confident individual
Must be able to multitask
Must be able to work under pressure and with a high volume of inquiries
Good at time management
Attention to detail
Customer service
Positive attitude
Good team player
Act in good faith & in the best interest of the Company always
Must be able to work shifts & weekends
Presentable, well-spoken individual

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South Africa, Cape Town Night Auditor - Rockefeller Hotel

DUTIES & RESPONSIBILITES

A night auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.

Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. You must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.

GENERAL

Ensure that all company policies, procedures and SOP’s are adhere to.
Ensure that all arrivals have been checked in to the hotel and that registration forms have been completed and updated as per the hotel’s procedure.
Ensure that all departures for the day have been checked out and if any guest has extended that they are checked back in with payment.
Balance all cash ups and pre-lists received by reception, F&B outlet’s and Events.
Ensure that emergency /contingency reports are printed and filed
Ensure that guest folios are checked and that all dockets have been processed/posted on to the correct guest bills
Balance and close P.O.S systems that links with Front office systems in accordance with laid down procedures and report any discrepancies to Night Manager, FOM and Assistant FOM.
Balance all credit cards receipts with speed point batch reports daily and report any discrepancies with Night Manager, FOM and Assistant FOM
Update the relevant statistics/revenue/handover reports.
Ensure all rate codes, market segments, source, channel codes and packages are entered correctly on PMS system and report any variances for Night Manager, FOM and Assistant FOM.
Ensure that all guest folios do not exceed the daily limit – R5000
Ensure that pre and post night audit procedures and follow and executed and report any errors.
Update End of day reports
Print and prepare night audit pack for finance and HOD’s as per the hotel’s procedure.
Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations.
Handle visitors during the night shift in a professional and effective manner in liaison with security.
Record any major incidents and important information and report to Night Manager and FOM.
Ensure that the privacy and the security of all guests are maintained and that no information is disclosed to anybody.
Handle after hour reservations and Walk-in’s as per laid down procedure.
Assist with meeting and escorting all guests on arrival.
Ensure that the Hotel’s credit policy is being always followed and that the Credit Check Report is carried out.
Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.