Careers at Newmark 

JOB SUMMARY

The work demands creative flair, up-to-date knowledge of industry software and a professional approach to time, costs and deadlines. The individual will work on a variety of products and activities, such as websites, advertising, presentations, video, stationery, displays, newsletters, corporate communications, corporate identity, menus, invitations and social media.

JOB DESCRIPTION

• Your typical responsibilities as a graphic designer include:
• Meeting various stakeholders to discuss the business objectives and requirements of various projects
• Estimate the time required to complete a job
• Developing design briefs that suit the properties purpose
• Conceptualizing of ideas for campaigns and properties
• Thinking creatively to produce new ideas and concepts and developing interactive design
• Using innovation to redefine a design brief within time and cost constraints
• Presenting finalised ideas and concepts
• Working with a range of media, including computer-aided design (CAD), and keeping up to date with emerging technologies
• Proofreading to produce accurate and high-quality work
• Demonstrating illustrative skills with rough sketches and working on layouts ready for print
• Maintain a high standard of execution and attention to detail in all aspects of visual design, and ensure consistency at all times.
• Act as a brand ambassador for the company at all times and ensure the brand’s integrity and consistency is always maintained
• Work as part of a team.
•  

CORE COMPETENCIES

• Highly creative and artistic individual
• Highly organised and detail orientated
• Ability to work under pressure
• Experienced in digital design: creation of banners for web pages, gifs, web layout knowledge, social media, newsletters and invitations.
• Experienced in print and layout design: brand identity, logos, marketing material, menus
• Need to have strong experience in both digital and print design
• Strong communication skills to interact with managers and team members
• Excellent organization skills and ability to prioritize work and daily tasks
• Proficiency in Adobe Systems, Photoshop, Illustrator, InDesign or similar software
• Strong layout skills
• Knowledge of Asana, Microsoft office suite is advantageous
• Video editing skills advantageous
• Retouching skills advantageous

Please send your CV AND PORTFOLIO to recruitment@newmarkhotels.com

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures and SOPs are adhered to
• Attend HOD and any other meetings as required
• Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
• Performance appraisals/ reviews
• Prepare, control and submit budgets
• Plan/ direct and control the department, roster staff
• Supervise staff effectively
• Identify training needs and implement training when required
• Effective control of sales and all beverage stock by working closely with F&B Controller
• Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
• Ensure that uniform standards are adhered to
• Liaise with kitchen regarding changes and passes info to the F&B staff
• Ensures tables are set in accordance with company standards
• Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
• Ensure that bills are correctly compiled and presented to guests
• Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
• Completes daily void reports, recording and accounting for all negative postings for reporting
• Responsible for F&B cost percentage figures
• Report any maintenance defects to the Maintenance Department
• Maintain highest standard of hygiene within the property
• Drive and own the consistent implementation of restaurant concept and food offering
• Design brand relevant food experiences and special events that can be marketed to drive revenue
• Lead team and concept to ensure memorable guest experience
• Leadership of front of house team to ensure that:
• Training is given – SOPs, menus and service
• Team is purposeful and motivated
• A high performance, respectful culture is created
• Communication within team is effective
• Feedback occurs regularly
• Ensure that staff is well groomed
• Draft and collate relevant daily, weekly and monthly reporting
• Any other adhoc duties that may be required

CORE COMPETENCIES

• Clear communication skills – written and verbal
• Strategic and creative restaurant operation skills
• Excellent attention to detail, able to use initiative and interpersonal skills
• Highly responsible, reliable, proactive and trustworthy
• Presentable, well-spoken and professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Positive attitude, Team player, Leader
• Must be able to work shifts, weekends and holidays

MINIMUM REQUIREMENTS

• At least 5 years previous F&B management experience at a 5 * properties/restaurants
• Appropriate tertiary qualification

Please send comprehensive CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful

JOB SUMMARY

We are looking to appoint a dedicated and committed Field Guide/Trails Guide. An opportunity to work in a prestige Game Reserve in the Great Karoo. This is a fantastic opportunity to grow and gain experience as a guide, the role will not only be guiding and interpretation, but the successful candidate will also be expected to be involved with reserve work and assist with research in the conservation field.

Duties and Responsibilities include:

• Game Drives.
• Bush walks.
• Hosting of guest.
• Monthly reports.
• Reserve and General Maintenance.
• Prepare & present informative presentations.
• Monitoring of key species.
• Data collection.
• Assist with security.
• Willing to assist in all departments.

Requirements:

• FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
• Advanced Rifle Handling (ARH)
• Valid NDT registration.
• Valid PrDP license.
• Valid First Aid certificate.
• Previous experience as a Field Guide or in similar conservation research/qualification.
• Computer literacy skills including Excel, Word, Power point. Mapping programme an advantage.
• Fluent in English and Afrikaans spoken and written.
• Positive, passionate attitude and sense of responsibility.

Other skills/experience required:

• 4x4 and off-road driving experience.
• Ability to work in a team environment.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Excellent organization skills, punctuality, commitment, and precision.
• Pro-activity, self-motivation, flexibility.
•  

Benefits:

• Salary: Industry related depending on qualification and experience.
• Accommodation on site, uniform and monthly food allowance included.
• Start date: Immediately.
• Duration: Permanent Position
• Probation period: 3 months
• Time off - 42 working days on duty & 14 days off time.

Please send your CV to recruitment@newmarkhotels.com.

Should you not received feedback within 2 weeks, please consider your application as unsuccessful.

Job Summary:

The Front of House Manager is responsible for overseeing the daily operations of the restaurant's front of house, ensuring exceptional customer service, and maintaining a welcoming and efficient environment for guests. This role involves managing staff, coordinating with the kitchen, handling customer inquiries and complaints, and ensuring that the dining experience meets the restaurant's high standards. The Front of House Manager will report directly to the Food & Beverage Manager.

Key Responsibilities:

Staff Management:

• Recruit, train, supervise, and evaluate front of house staff, including hosts, waiters, and bartenders.
• Schedule staff shifts and ensure adequate coverage during peak times.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Customer Service:

• Greet and interact with guests to ensure a high level of satisfaction.
• Handle customer complaints and resolve issues promptly and professionally.
• Ensure the front of house staff delivers exceptional service in line with the restaurant's standards.
• Provide input on improving guest experience and increasing customer loyalty.

Operational Management:

• Oversee daily operations of the front of house, ensuring efficiency and adherence to policies and procedures.
• Coordinate with the kitchen and bar to ensure smooth service flow and timely food and beverage delivery.
• Monitor and manage inventory of front of house supplies, including uniforms, menus, and cleaning materials.

Financial Management:

• Assist the Food & Beverage Manager in managing budgets and controlling costs.
• Conduct regular cash reconciliations and ensure accurate handling of payments and transactions.
• Analyse sales and performance data to identify areas for improvement.

Health and Safety:

• Ensure compliance with health, safety, and hygiene standards.
• Conduct regular inspections and audits to maintain a clean and safe environment for guests and staff.
• Implement and enforce protocols for handling emergencies and incidents.
• marketing team to promote special events, menu changes, and promotions.

Qualifications:

• Proven experience as a Front of House Manager or in a similar role within the hospitality industry.
• Strong leadership and management skills, with the ability to motivate and develop staff.
• Excellent customer service and communication skills.
• Ability to handle high-stress situations and resolve conflicts effectively.
• Knowledge of health and safety regulations and best practices in the food and beverage industry.
• Proficiency in point of sale (POS) systems and other restaurant management software.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to stand and walk for extended periods.

Preferred Qualifications:

• Degree or diploma in hospitality management or a related field.
• Previous experience in fine dining or high-end restaurant environments.

Please send your CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2weeks, please consider your application as unsuccessful.

Scope and purpose of job

To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises. All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.

SKILLS & KNOWLEDGE REQUIRED

• 2 – 3 years’ experience in Revenue Management
• Hospitality diploma/ equivalent preferable
• Ability to work in a pressured environment
• Willingness to work shifts when required
• Excellent communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Opera, Word & Excel
• Previously worked on Opera PMS, with Configuration segment preferable.
• Strong guest centric approach
• Must be able to work in a team or independently  
• Previous experience with revenue reporting and online travel agents’ extranets
• Understands market segmentation and target markets
• Must have knowledge of forecasting and budgeting
•  

DAILY DUTIES 

• Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
• Review occupancy reports and able to suggest rate amendments for peak / valley periods
• Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
• Build and maintain rates in Opera PMS
• Maintain hotel and OTA parity
• Assist Sales and Reservations with any rebate requests
• Check and respond to all emails
• Effectively manage any escalate queries that arise within or in relation to revenue management
• Complete any required reporting
•  

WEEKLY DUTIES

• Prepare the weekly revenue and pickup report
• Prepare weekly strategy meeting report
• Attend and minute weekly strategy revenue meetings with property management and sales team
• Complete any required reporting
• Maintain and evaluate statistical information for tracking and decision-making purposes
• Review and analyse business forecast and any anomalies
• Review blocks holding and ensure tracking and wash is correct
• Run OTA audits on 2 properties/ week
• Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

MONTHLY DUTIES

• Complete any required reporting – Monthly Executive Summaries / OTA commissions
• Prepare monthly forecasts
• Ensure all reporting formats are updated and prepared for the coming month
• Review targets and performance of sales team and provide the team with feedback
•  

ANNUAL DUTIES

• Take part in the annual budgeting process by preparing all budget documentation
• Take part in the annual rate contracting process ensuring rates are correct in Opera PMS
•  

RESPONSIBILITIES

• Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
• Maintain competitor rate analysis, events diary and promotions for all properties
• Timeous reporting and follow up of any problems
• Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes

Please send your CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2weeks, please consider your application as unsuccessful.

Job Description:

As the Food and Beverage Manager, you will play a key role in overseeing the food and beverage operations across our V&A portfolio (V&A Hotel, Queen Victoria Hotel, Dock House, Manor House) . Reporting directly to the General Manager, you will be responsible for developing and implementing strategic initiatives to enhance the guest experience, drive revenue growth, and elevate the brand identity of our food and beverage offerings.

Key Responsibilities:

Strategic Branding and Marketing:

• Develop and execute strategic plans to position our food and beverage offerings as a key differentiator and revenue driver for the properties.
• Collaborate with the marketing team to develop branding strategies, marketing campaigns, and promotional initiatives to attract and retain customers.
• Conduct market research, analyze consumer trends, and identify opportunities to enhance the visibility and appeal of our food and beverage offerings.
•  

Event Hosting and Management:

• Plan, coordinate, and host a variety of events, including culinary festivals, wine tastings, and special dining experiences, to attract new customers and drive revenue.
• Work closely with the events team to ensure seamless execution of events, from concept development to post-event analysis and follow-up.
•  

Operational Oversight:

• Provide operational oversight and support to the food and beverage teams at each property, ensuring adherence to quality standards, service excellence, and cost efficiency.
• Monitor and analyze financial performance metrics, including revenue, expenses, and profitability, and implement corrective actions as needed to achieve business objectives.
•  

Menu Development and Innovation:

• Collaborate with the executive chefs and culinary teams to develop innovative and on-trend menu offerings that reflect the brand identity and meet the preferences of our target audience.
• Conduct regular menu reviews and updates to ensure alignment with seasonal trends, guest feedback, and business objectives.
•  

Guest Experience Enhancement:

• Champion a culture of service excellence and guest satisfaction, ensuring that every guest interaction exceeds expectations and leaves a positive impression.
• Solicit and respond to guest feedback, implementing improvements and enhancements to enhance the overall dining experience.

Qualifications and Experience:

• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field- (preferred).
• Minimum of years of experience in food and beverage management, preferably in a multi-property or upscale hospitality environment.
• Proven track record of success in developing and executing strategic branding, marketing, and event initiatives to drive revenue growth and enhance brand identity.
• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across departments and levels of the organization.
• Thorough understanding of food and beverage operations, including menu development, cost control, and quality assurance.
• Experience with event planning and management, including conceptualization, logistics, and execution.
• Proficiency in financial analysis, budgeting, and forecasting.
• Familiarity with industry trends, best practices, and emerging technologies in food and beverage management and hospitality.

Please send your CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2weeks, please consider your application as unsuccessful.

Are you a dynamic and experienced professional passionate about nurturing talent and fostering a culture of continuous learning? We are looking for an enthusiastic Learning and Culture Manager to join our team and lead our training and development initiatives.

Why Join Us?

• Impactful Role: Be instrumental in shaping our organizational culture and driving our growth and competitiveness.
• Collaborative Environment: Work closely with business managers and the HR department to design and implement innovative training programs.
• Career Growth: Take on a pivotal role with opportunities for professional development and career advancement.

Your Key Responsibilities:

Creating a Special Culture:

• Cultivate a unique and engaging internal culture for our team members.
• Design and conduct impactful culture and vision training sessions.
• Curate a calendar of exciting culture-building events and initiatives.
• Manage comprehensive induction programs for new employees.
• Develop personalized learning plans tailored to individual needs.
• Produce high-quality training materials.
• Monitor and review trainee progress to ensure effective learning.
• Stay abreast of the latest developments in training and learning techniques.
• Oversee and manage budgets for training and development initiatives.
• Ensure the effective use of training systems like TYPSY.
• Handle local regulatory engagements and submissions on skill development and compliance.
• Take accountability for the central Learning team's budget.

Guest-Focused Duties:

• Collaborate with Heads of Departments (HODs) to ensure train-the-trainer support.
• Identify training needs and design programs within budget, possibly with external specialist providers.
• Monitor and support HODs, providing reports on training delivery.
• Evaluate the effectiveness of training programs for new staff.
• Assist line managers and trainers in solving specific training challenges.
• Develop an organization-wide learning and development strategy.
• Support performance improvement through targeted learning interventions.
• Ensure full utilization of learning standards and best practices.

Qualifications and Skills:

• Proven experience as a Learning and Development Manager or in a similar role.
• Strong understanding of learning and development principles.
• Excellent leadership and communication skills.
• Ability to collaborate with diverse teams and stakeholders.
• Familiarity with learning management systems and training software.
• Relevant certifications in training and development are a plus.
• Strong organizational and project management skills

Please send your CV to recruitment@newmarkhotels.com.

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures & SOPs are adhered to
• Ensure that all food are of highest quality & continually stay abreast of trends
• Comply with standards of service & assist in assuring the same from all kitchen staff
• Assist in managing the day-to-day operation of the kitchen, co-ordinate food production schedules & ensure that the highest level of food quality taste & presentation
• Ensure that all kitchen staff consistently adhere to uniform, grooming & health & safety standards as per HACCP
• In conjunction with Exec chef, establish golds for the kitchen, anticipate & resolve problems concerning all facets of the kitchen
• Maintain effective working relationships with all departments
• Train staff on menu items
• Complete orders based upon scheduled events & projected levels of business
• Monthly stock take
• Continually maintain high standards of hygiene within the property
• Any other duties that may be required
• Standing-in in the absence of Exec Chef

CORE COMPETENCIES

• Creative & passionate about foods
• Candidates must have previous plant-based food experience
• Attention to detail
• Customer service
• Positive attitude
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Must be able to work shifts
• Presentable, well-spoken individual
•  

CANDIDATES NEEDS TO RESIDE IN HOUT BAY OR BE ABLE TO EASILY COMMUTE TO AND FROM HOUT BAY.

Please send updated CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

A prestige Game Reserve in the Great Karoo is looking for a dedicated and dynamic couple to

join their team. This is a fantastic opportunity to grow and gain experience in the ecotourism & hospitality sector.

Field Guide/Trails Guide

Assistant Lodge Manager

Duties and Responsibilities include:

Field/Trail Guide Role:

• Game Drives.
• Bush walks.
• Hosting of guest.
• Monthly reports.
• Assist with Reserve and General Maintenance.
• Prepare & present informative presentations.
• Monitoring of key species.
• Assist with security.
• Willing to assist in all departments when required.

Assistant Manager Role:

• Assist in the daily running of the Lodge operations.
• Front of House.
• Coordinate Guest reservations, check - in & check – outs efficiently.
• Hosting of guests
• Foster a friendly & welcoming environment.
• Ensure high - levels of Guest satisfaction.
• Supervise Housekeeping.
• Duty/shift management.
• Kitchen & Bar Oversight, stock takes & ordering.
• Maintaining excellent service standards.
• Guest Liaison.
• General office administration.
• Staff Training.
• Back up & relief for the General Manager.

Requirements:

• FGASA NQF2/NQF4
• Lead Trails Guide (an advantage)
• Advanced Rifle Handling & proficiency (ARH).
• SAPS Competency certificate.
• Two years’ previous Field Guide experience in a big 5 reserve.
• Valid NDT registration.
• Valid PrDP license.
• Valid First Aid certificate.
• Two – three years previous experience in a similar hospitality role/environment.
• Computer literacy skills including Excel, Word, Power point.
• Fluent in English and Afrikaans spoken and written.
• Positive, enthusiastic attitude and sense of responsibility.
•  

Other skills/experience required:

• 4x4 and off-road driving experience.
• Ability to work in a team environment.
• Excellent communication skills and the ability to interact with people from diverse backgrounds.
• Excellent organization skills, punctuality, commitment, and precision.
• Pro-activity, self-motivated, flexibility & reliability.
•  

Benefits & remuneratio

• Accommodation on site, uniform and monthly food allowance included.
• Start date: Immediately.
• Duration: Permanent Position
• Probation period: 3 months
• Time off - 21 working days on duty & 7 days off time.

Please send your CV to recruitment@newmarkhotels.com. Should you not received

feedback within 2 weeks, please consider your application as unsuccessful.

JOB DESCRIPTION

Position Overview:

The Head Chef is the visionary leader of the culinary team, responsible for all aspects of kitchen operations, menu development, staff management, and maintaining the highest culinary standards. As the creative driving force behind the kitchen, the Head Chef plays a pivotal role in shaping the dining experience, ensuring culinary excellence, and contributing to the overall success of the establishment.

Duties:

• Ensure hygiene and safety standards are followed by all team members
• Manage the kitchen team and the admin that goes with it
• Train kitchen staff and guiding the sous chef on training the juniors.
• Support the kitchen and front of house team at all times.
• Interact with customers to resolve complaints or receive compliments when needed.
• Day to day operations/prep in the kitchen and delegating the team.
• Running the pass when necessary.
• Ensuring that orders are prepared and sent in a timeous manner.
• Menu Development
• Waste Management
• Requesting and receiving orders
• Managing menu/food costs diligently
• Respectful and fair treatment of all staff that you interact with
• An aptitude for admin (costings/rosters/price comparisons etc.)
•  

Responsibilities

• Ensure hygiene and safety standards are followed by all team members
• Manage the kitchen team and the admin that goes with it
• Train kitchen staff
• Support the kitchen and front of house team at all times
• Interact with customers to resolve complaints or receive compliments when needed in a calm demeanour.
• Day to day operations/prep in the kitchen.
• Running the pass when necessary.
• Ensuring that orders are prepared and sent in a timeous manner.
• Menu Development
• Waste Management
• Requesting and receiving orders
• Managing menu/food costs diligently
• Respectful and fair treatment of all staff that you interact with
• An aptitude for admin (costings/rosters/price comparisons etc.)
•  

Qualifications:

• Culinary degree or equivalent culinary certifications.
• At least 2 years experience in a similar position in a 4* or 5* hotel or restaurant of equivalent standard.
• Extensive experience in progressively responsible culinary leadership roles, including Executive Sous Chef or Head Chef positions.
• Expert knowledge of advanced cooking techniques, ingredients, menu development, and kitchen management.
• Outstanding leadership, team management, and mentoring skills.
• Excellent communication, organizational, and interpersonal abilities.
• Exceptional creativity and ability to pioneer culinary innovation.
• Strong attention to detail and ability to manage high-pressure situations.
• Comprehensive understanding of food safety and sanitation regulations.

Please send your detailed CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

Job Description

A successful Wine Maker is responsible for supervising and coordinating the production of wine and spirits from a variety of grapes. The Wine Makers will be actively involved in the growth, harvest, crushing, fermentation, clarification, aging, blending, bottling and marketing of grapes. Relying on the elements to produce good crops, the Wine Maker should have an understanding of weather, soil and science in order to produce wine of high quality.

The Employee’s responsibilities shall include, among other things, the following:

Vineyard & Grape Production Management

Wine and Spirit Production Management:

• Cellar systems, SOP’s, and maintenance management.

Design and Production of Quality Products for end Consumer

• Quality Management
• Design and production of high-quality tailored products
• Experiment and innovate to keep the products in line with Brand Strategy and fitting new trends.
• Focus on efficiency, sustainability, and waste minimizing.

 WineMS:

• Worksheets compile and complete;
• Wine Stock and Inputs keep up to date;
• Production actions documented and costings updated.

SAWIS & SARS

• Monthly SAWIS documentation;
• Annual SAWIS Audit;
• Monthly SARS Documentation;
• SARS Audits.

Tasting Notes & Education - Once products are market ready:

• Compile tasting notes
• Do training with Internal Sales Staff.
• Supervise the production of wines from grape to bottle.
• Responsible for an entire shift during the vintage period and post vintage if required.
• Responsible for the production of all wines allocated to you that are scheduled for packaging.
• As part of the Winemaking team, ensure all such wines are made to the highest possible standard in line with the company’s objective to achieve marketing success.
• You will ensure all LPW requirements are met.
• Monitor winemaking trends and ensure that practices adopted are in line with industry best practice.
• You will ensure the maintenance of cellar standards of Hazendal.
• You will assist in implementing training programs for subordinate staff to ensure that skills and
• technical competency are maintained at the highest standard.
• You will ensure production costs are minimized and comparable to industry benchmarks. You will help minimize areas of high cost and or waste.
• Assist in the maintenance and continual improvement of H&S standards for the company.
• Assist in the maintenance and continual improvement of the Cellar’s Operating Procedures manual.
• Any other duties as directed by the Managing Director.

Minimum requirements

• Relevant tertiary education in agriculture. A BSc Agric in Viticulture and Oenology or a BSc Agriculture Oenology.
• Tertiary degree in Oenology or equivalent
• Minimum of three years’ experience as a professional winemaker
• Management training and experience.
• Forklift Licence.
• Be computer literate;

Personable Attributes

• Must be honest and trustworthy, ethical, respectful, flexible, committed to excellence;
• Good interpersonal skills and communication skills – ability to liaise at all levels;
• Competent at all wine cellar tasks;
• Ability to process wine to meet specifications;
• Have a thorough knowledge of the total winemaking process;
• Have sound knowledge of viticulture; 
• Have a thorough knowledge of all company products;
• Able to adjust the winemaking process so variables are catered for;
• Have the ability to taste wine to consistently match a reference sample;
• Have the ability to identify faults in wine and the knowledge and experience to rectify them;
• Have a good mechanical aptitude;
• Have the ability to communicate effectively to ensure that desired results are achieved;
• Have effective management skills so that objectives are achieved; and
• Have effective leadership skills so that subordinate staff are able to function effectively as a team

Please send your CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

Objective

We require a well-rounded and reliable individual that would enjoy working in a fast-paced environment and act as a liaison between hotels, reserves and our guests.

Duties and Responsibilities

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to management.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn the hotel’s offering, various packages and specials to assist with general guest requests and other bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancies and all overbookings.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Efficient and fast support to our operations team for general assistance & queries regarding reservations.
• Answering questions about company policies, procedures, and services internally & externally.
• Reviewing and updating reservations data according to the departmental standards on the PMS/Computer
• Updating records of guest checkouts and billing charges
• Generate daily, weekly, and monthly reports as needed
• Cross-train in other areas of the department to provide coverage during peak periods or absences
• Posting of payments and updating of invoices
• Updating the PMS when the deposit is posted 
• Sharing updated invoices to agents once the deposit or initial payment has been received and adding a follow up trace for the reservations agent when the balance is due 
• Assisting with visa letters
• Update the revenue board on a weekly basis
• Releasing of allocations
• Daily quality checks for arrivals
• Merging of profiles, ensuring profiles are correct and updated
• Sharing weekly program with the arrivals where applicable
• Assist with follow up on OTA payments
• Reconfirming transfers with the external suppliers for the following week to ensure nothing is missed
• Obtaining arrival details and following up on final reservations details
• Processing and submitting refunds - from completing the paperwork to submitting the documents to finance to following through on Opera and sharing the proof of payment with the guest 
• Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.

Core Competencies

• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility
• Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
•  

Please send your CV to hr@vahotel.co.za

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

Job Description:

• Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated
• Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place
• To display a pro-active and leading role in terms of service, culture, development, systems, procedures and skills development
• Manage any people issues timeously. Counsel & discipline hotel employees if needed & where applicable performance shortfalls ensuring that appropriate records are left in the employee files and that the hotel’s disciplinary procedures are followed always
• To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
• Attend HOD briefings
• Responsible for supervision of front-office staff, porters, butlers
• To carry out yearly & half-yearly performance appraisals with key hotel staff personally and, ensure that the employees are appraised regularly and that all performance appraisals are followed up through regular job chats and progress meetings
• Maximises the average room occupancy & average room rate achieved
• Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
• Identify & implement staff training to ensure company standards are met
• Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
• Schedules staff duties & draws up rosters and finalise salaries and wages.
• To proactively assess risks to the business – next shifts, next day, next month, etc. Planning of leave schedules
• Be visual face of the business & interact with guests & employees
• Evaluate & manage guest feedback
• Daily, weekly, monthly reporting as required
• Ensure all property inspections are completed
• Motivate & train staff where required
• Financial management of the operational business Responsible for budgeting process Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy)
• Planning of leave schedules
• Any other duties that may be required To pro-actively assess risks to the business – next shifts, next day, next month, etc
• To continuously analyse actual standards observed against departmental standards
• Responsible for management of line staff recruitment and rostering
• Financial management of the operational business
• Maintaining detailed records expenses vs annual budgets, analyse results and implement corrective actions if required.
• Responsible for budgeting process
• Establishment of the monthly Guest Relations Report
• Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
• Supplies relevant information to other departments to assist them with planning & running their departments
• Report any maintenance defects to the Maintenance Department and manage process to completion
• Health and Safety - Responsible for master keys & security of the bedroom floors
•  

Core Competencies

• Excellent command of English – both written & verbal
• Knowledge of budgeting & financial management
• Attention to detail
• Customer service
• Able to plan, prioritise & work well under pressure
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Ability to work independently
• Excellent computer skills – Word, Excel, Opera

Please send CV to hr@vahotel.co.za.

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

JOB SUMMARY

The Sales Manager will be remote in Johannesburg. The primary function is to identify develop and account manage a database of potential clients for Qwabi Private Game Reserve which is in the Waterberg Region, in Limpopo. This position will also require cross selling of other properties within the Newmark portfolio.  

DUTIES AND RESPONSIBILITIES

Business Development

• Develops & fosters good relationships with key clients, be it tour operators, travel agents and DMC’s.
• Visit clients to sell Qwabi Private Game Reserve
• Complete research to understand each client’s business and key stakeholders, decision makers and procurement processes.
• Research and establish a Sales Plan to increase the hotels revenue for Qwabi Private Game Reserve, in line with the Groups Sales and Marketing Objectives.
• Comfortable handling the full sale cycle from cold calling to closing.
• Monitor Tender data bases and Complete RFP for Corporate Companies and Conferences.
• Contract Negotiation.
• Cross sell properties within the Newmark Portfolio to increase the revenue for the group and grow market share.
• Integrated approach and effective communication to relevant stakeholders both internal and external to improve the service offering.

Account Management

• Develop a clear understanding of each client’s requirements and utilize the information to retain and grow business.
• Ensure Contracts are renewed for existing clientele.
• Host site inspections, presentations, training and FAM trips where necessary.
• Contract, Implementation and Administration.
• Participate in relevant trade shows.
• Integrated collaborative approach working with all stakeholders.

Administration

• Utilize CRM tools or filing systems to retain information and grow understanding and build upon the database.
• Update/ Maintain all database/contact lists for both Operations and Marketing.
• Prepare reports on competitors, trends and sales activities for the local hotel and monitor results on a monthly basis.

EXPERIENCE AND QUALIFICATIONS

• Valid Driver’s Licence and Vehicle.
• A recognized Sales Qualification / 3 – 5 years’ experience in a similar position.
• Strategic analytical and data driven approach
• Experience in working with Tour Operators, DMC’s, Event planners
• Excellent Computer literacy - MS Office programmes is essential and proficiency in Opera advantageous 
• Excellent oral and written communication skills.
• Interpersonal competencies and presentation skills.
•  Results oriented and able to meet deadlines.
•  Efficient in time management and can work without supervision.
• The ability to interact, and work with multiple stake holders to achieve service and departmental goals.
•  A good understanding of budgeting and the ability to work within set budgets

Please send your CV to recruitment@newmarkhotels.com

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful

REPORTS TO: Senior guide\Safari Manager

DUTIES AND RESPONSIBILITIES:

• Conducting of Safari related activities

• Hosting
• Involvement in Junior Conservationists program
• Strive to further education-level up
• Morning,afternoon,night drives,family drives,activities,walks
• Help out where needed as reasonably requested from time to time
• Help in conservation/Reserve related activities
• Helping out at the Junior conservationists’ program
• Respect
• Looking after equipment
• Make sure vehicle is always clean

CORE COMPETENCIES:

• Minimum FGASA level 1(NQF2)
• Valid First Aid Certification
• Valid PDP license
• Great organisational skills
• Mature nature

Please send your CV to hrmanager@qwabi.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures & SOPs are adhered to
• Ensure that all food are of highest quality & continually stay abreast of trends
• Comply with standards of service & assist in assuring the same from all kitchen staff
• Assist in managing the day-to-day operation of the kitchen, co-ordinate food production schedules & ensure that the highest level of food quality taste & presentation
• Ensure that all kitchen staff consistently adhere to uniform, grooming & health & safety standards as per HACCP
• In conjunction with Exec chef, establish golds for the kitchen, anticipate & resolve problems concerning all facets of the kitchen
• Maintain effective working relationships with all departments
• Train staff on menu items
• Complete orders based upon scheduled events & projected levels of business
• Monthly stock take
• Continually maintain high standards of hygiene within the property
• Any other duties that may be required
•  

CORE COMPETENCIES

• Creative & passionate about foods
• Attention to detail
• Customer service
• Positive attitude
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Must be able to work shifts
• Presentable, well-spoken individual
•  

Please send CV to hrmanager@qwabi.com.

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures and SOPs are adhered to
• Attend HOD and any other meetings as required
• Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
• Performance appraisals/ reviews
• Prepare, control and submit budgets
• Plan/ direct and control the department, roster staff
• Supervise staff effectively
• Identify training needs and implement training when required
• Effective control of sales and all beverage stock by working closely with F&B Controller
• Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
• Ensure that uniform standards are adhered to
• Liaise with kitchen regarding changes and passes info to the F&B staff
• Ensures tables are set in accordance with company standards
• Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
• Ensure that bills are correctly compiled and presented to guests
• Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
• Completes daily void reports, recording and accounting for all negative postings for reporting
• Responsible for F&B cost percentage figures
• Report any maintenance defects to the Maintenance Department
• Maintain highest standard of hygiene within the property
• Drive and own the consistent implementation of restaurant concept and food offering
• Design brand relevant food experiences and special events that can be marketed to drive revenue
• Lead team and concept to ensure memorable guest experience
• Leadership of front of house team to ensure that:
• Training is given – SOPs, menus and service
• Team is purposeful and motivated
• A high performance, respectful culture is created
• Communication within team is effective
• Feedback occurs regularly
• Ensure that staff is well groomed
• Draft and collate relevant daily, weekly and monthly reporting
• Any other adhoc duties that may be required
•  

CORE COMPETENCIES

• Clear communication skills – written and verbal
• Strategic and creative restaurant operation skills
• Excellent attention to detail, able to use initiative and interpersonal skills
• Highly responsible, reliable, proactive and trustworthy
• Presentable, well-spoken and professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Positive attitude, Team player, Leader
• Must be able to work shifts, weekends and holidays
•  

MINIMUM REQUIREMENTS

• At least 3 years previous F&B management experience at a 4 or 5 * property/lodge

Please send your CV to hrmanager@qwabi.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DESCRIPTION

Responsible for the upkeep and repair duties including maintaining green spaces, identifying the need for repairs, responding to client’s maintenance requests, and servicing the reserves equipment. You will need to be skilled and hardworking, with an outstanding problem-solving ability.

DUTIES & RESPONSIBILITES

• Daily maintenance of the lodge as needed.
• Preventative maintenance of the lodge as needed.
• Attend to breakdowns daily.
• Ensure quality of work / repairs comply with company standards.
• Ensure tools are taken care of, kept clean and used in the correct manner.
• Prioritize water and electricity issues.
• Update the Maintenance Supervisor on completion of tasks and progress of projects.
• Report any maintenance issues to the Maintenance Supervisor.
• Communicate with guests in a professional manner.

CORE COMPETENCIES

• Good electrical knowledge.
• Good knowledge of plumbing.
• Good knowledge of equipment used and the maintenance thereof.
• Comply with all H&S regulations pertaining to the department.

PLEASE SEND YOUR CV AND ALL RELEVANT DOCUMENTS TO HRMANAGER@QWABI.COM

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN 2 WEEKS, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL 

Duties and Responsibilities

Recruitment Standards and Quality Control Management Across the Portfolio:

• Develop and implement standardized recruitment Standard Operating Procedures (SOPs) and guidelines for all management teams to adhere to during team member recruitment processes.
• Provide strategic oversight and guidance to ensure adherence to recruitment standards across all teams.
• Spearhead the entirety of the recruitment process, meticulously ensuring compliance and securing necessary approvals at each stage.
• Craft compelling job advertisements, strategically disseminating across diverse platforms, engage in targeted headhunting, conduct thorough shortlisting, interviews, appointment processes, and orchestrate seamless onboarding and induction experiences.
• Take a proactive role in leading the recruitment process for General Managers and senior managers across the portfolio.
• Dedicated Customer-Focused Support to Portfolio Leaders: -Deliver exceptional recruitment support services to internal clients, maintaining regular and effective communication to accurately address priority staffing needs.

Establishment and Management of a Comprehensive Newmark Application/Talent Database:

• Develop and maintain a centralized database of prospective candidates, capturing valuable skills and experiences to inform future recruitment efforts.
• Ensure that all high-calibre candidates, regardless of their outcome in the interview process, are documented for potential future opportunities.

Strategic Management of Newmark's Employer Brand:

• Collaborate with Newmark Leadership and marketing teams to articulate the organization's vision and culture into a cohesive social media "employer brand" campaign, with a focus on platforms such as LinkedIn and internal communications platforms Newmark Connect.
• Craft a comprehensive social media strategy aimed at fostering a reputation as an employer of choice, highlighting positive leadership and team member growth narratives.
• Leverage the organization's strong employer brand to attract and engage top talent within the industry

Newmark Leadership Development Programme

• Develop, implement coordinate and administer the leadership programme end-to-end to ensure effectiveness

Core Competencies

• Excellent communication and inter-personal skills
• Strong specialist recruitment experience and skills
• Highly organized and detail oriented
• Critical thinker

Please send your CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES AND RESPONSIBILITIES

GENERAL

• Teamwork and communication are vital.
• By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
• The highest level of courtesy is expected – be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
• Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
• Ensure smooth flow of information to other departments and ensure guest’s requests are met.

DUTIES

• Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
• Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
• Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
• Daily update of the day sheet during the day, if necessary, with updated F&B or room information
• Retrieving all the necessary information from Opera to complete the day sheet for the next day
• Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
• Review reservations, and escalate any issues raised
• Complete courtesy calls
• Complete daily checklists

Please send your CV to hrmanager@qwabi.com.

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

DUTIES & RESPONSIBILITES

• Ensure that all company policies, procedures & SOPs are adhered to
• Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
• Record, process & file all information relating to in-house guests
• Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
• Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
• Receives Guests in a manner, which is polite, friendly & efficient
• Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
• Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
• Ensures Front Office System is in accordance with Housekeeping Report
• Prints contingency report when requested
• Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
• Adheres to the Company Credit Policy
• Completes End of Shift procedures in accordance with the company policy and procedures
• Maintain a smart, clean and tidy personal appearance at all times
• Prepares in advance for the arrival of groups
• Performs additional duties as & when requested
•  

CORE COMPETENCIES

• Excellent command of English – both written & verbal
• Customer service
• Attention to Detail
• Good team player
• Act in good faith & in the best interest of the Company at all times
• Knowledge of Opera would be an advantage
• Ability to work shifts, week-ends & public holidays

Please send your CV to hr@vahotel.co.za.

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.

Duties and Responsibilities

• Answering incoming calls
• Directs calls to guestrooms, staff or departments through switchboard system
• Places outgoing calls
• Takes and distributes messages for guests, staff and departments
• Know what action to take if an emergency call is requested or received
• Ensure that all company policies, procedures & standard operating processes are adhered to
• Accurate knowledge of hotel facilities & services offered to promote hotel
• Answer guest queries & resolve problems if able to otherwise seek assistance from Duty Manager
• Any other duties that may be required
•  

Core Competencies

• Excellent communicator
• Excellent command of English – both written & verbal
• Customer service
• Attention to Detail
• Good team player
• Knowledge of Opera would be an advantage
• Ability to work shifts, week-ends & public holidays
•  

Please send your detailed CV to hr@vahotel.co.za

Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.