Who is Newmark?

Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.

South Africa, Cape Town RESERVATIONS SUPERVISOR – LODGES AND RESORTS

Scope and purpose of job

Support the Central Reservations Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department.

SKILLS & KNOWLEDGE REQUIRED

2 – 3 years’ experience in Reservations
Previous experience with lodges and resorts advantageous
Hospitality diploma/ equivalent preferable, but not a requirement
Ability to work in a pressurized environment
Willingness to work shifts
Excellent communication skills
Excellent attention to detail
Excellent Planning and Organisational skills
Computer Literacy: Opera, Word & Excel.
Strong guest centric approach
Must be able to work in a team or independently
Previous experience online travel agents advantageous

RESPONSIBILITIES

Assist in processing of the reservations, using the appropriate systems as supplied
Management of daily reservations requirements
Maintaining availability on OPERA
Sort out overbooking issues across the properties
Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
Review reservations / cancellations daily
Group & Events reservations
Management of an effective and productive team
Assist the Central Reservations Manager with training and induction of new team members
Assist the Central Reservations Manager with goal setting, performance management and motivation of team
Facilitation of the resolution of any issues that affect productivity
Assist in the set up and training of PMS systems for any new properties that may join the portfolio, as well as the training of the relevant team members

ADDITIONAL DUTIES

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

CV’s can be sent to Andrea Fialkov andreaf@newmarkhotels.com

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