Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.
Open Positions
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean and tidy personal appearance at all times
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Knowledge of Opera would be an advantage
- Ability to work shifts, weekends & public holidays
Please send your CV to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Scope and purpose of job
To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.
All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.
SKILLS & KNOWLEDGE REQUIRED
- 2 – 3 years’ experience in Reservations/Revenue Management
- Hospitality diploma/ equivalent preferable
- Ability to work in a pressured environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting
DAILY DUTIES
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak / valley periods
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Check and respond to all emails
- Effectively manage any escalate queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
WEEKLY DUTIES
- Prepare the weekly revenue and pickup report
- Prepare weekly strategy meeting report
- Attend and minute weekly strategy revenue meetings with property management and sales team
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies
- Review blocks holding and ensure tracking and wash is correct
- Run OTA audits on 2 properties/ week
MONTHLY DUTIES
- Complete any required reporting – Monthly Executive Summaries / OTA commissions
- Prepare monthly forecasts
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback
ANNUAL DUTIES
- Take part in the annual budgeting process by preparing all budget documentation
- Take part in the annual rate contracting process ensuring rates are correct in Opera PMS
RESPONSIBILITIES
- Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
Please send CV to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
SCOPE AND DUTIES OF ROLE
Maximize overall revenue and profit for all properties through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data. Responsible, in conjunction with the Director of Revenue, for determining the optimal mix of business and managing distribution strategies on all channels to increase revenue and drive market share.
SKILLS & KNOWLEDGE REQUIRED
- 3 – 5 years’ experience in Revenue Management
- Hospitality diploma/ equivalent preferable
- Ability to work in a pressured environment
- Willingness to travel when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera PMS, Channel Managers, Word & Excel
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents
- Must have knowledge of forecasting and budgeting
- Must have an eye for detail
DAILY DUTIES
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Assist Sales and Reservations with any rebate requests
- Check and respond to all emails
- Effectively manage any escalated queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
WEEKLY DUTIES
- Attend and run weekly revenue meetings
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies
MONTHLY DUTIUES
- Complete any required reporting – Monthly Executive Summaries
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback
ANNUAL DUTIES
- Take part in the annual budgeting process
ADHOC DUTIUES
- Assist the pre-opening team with collating relative information on the new potential property and market
- Research the potential of new revenue technology
RESPONSIBILITIES
- Oversee the day-to-day running of the revenue department
- Liaise with the Director of Revenue, property management and sales team regarding any possible peak or valley periods
- Maintain and distribute BAR rates and BAR database
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Reservations Manager to ensure satisfactory room inventory, rate and compliance of rate codes
Please send your CV to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
Shift Times: 15:00-23:00
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
The Employee’s responsibilities shall include, among other things, the following:
- Always demonstrate sincere customer focus and true appreciation for guest experience
- Create a monthly staff schedule to ensure the operations runs at full capacity
- Develop and maintain adequate professional and retail product program
- Ensure all areas of the Spa are kept clean and always maintained
- Ensure that the Spa is open at 8am and closed at 8pm
- Ensure the guest experience is relaxing and in accordance with the SANCTUARY standards
- Ensure the health and safety of guest and employees are always paramount
- Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained
- Ensure proper inventories of all operating Spa equipment are conducted in order to effectively manage operational cost
- Ensure that the Spa team adhere to all company operational and service standards
- Must be able to provide the disciplinary actions and performance reviews for employees and monitor employees for correct work performance
- Ensure the spa follows business conduct and ethics
- Ensure the Spa follows safety and maintain confidentiality for all guests, colleagues, senior management and team members.
- Able to provide guidance, encouraging teamwork and facilitating related professional work processes
- Able to achieve high performance and operational standards
- Able to communicate with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations
- Able to handle any guest complaint or special requirements
- Able to promote and sell spa services to groups; hotel; walk-ins etc
- Able to implement and monitor up-selling strategies to maximize spa revenue
- Be the single point of contact for VIP guest highlighted by Marketing and coordinate their spa experience
- Responsible to monitor and analyze the products and services of competitive Spas to maintain a competitive advantage
- Responsible for the spas training plan and conduct hands – on training with all employees to ensure that standards are maintained
- Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction
- Responsible for spa employee’s weekly duty schedules and staff duty charts
- Manage spa inventory effectively and follow companies ordering and purchasing standards
- Gather information and remain fully informed of local and international trends in Spa operations
- Attend Daily Hotel morning meetings
- Perform regular inventory of Spa retail and professional stock
- Perform any other duties that the owner or Operation director require
- Achieve and monitor set revenue targets and provide management with regular reports on turnover progress
- Must monitor staff targets
- Must fulfil the duties of a receptionist (As per SOP)
- Must ensure Spa is fully operational before 8am and ensure Spa is clean before staff leave.
- Must do a monthly/weekly recon of petty cash
- Must update the daily comparison daily as per SOP
- Ensure the database is up to date. (As per SOP)
- Must be running a therapist column and be able to do treatments as a therapist when needed
- Manage and conduct regular internal staff meetings, with recorded minutes of such meetings
- Must be able to work long and flexible hours and not to leave the spa unattended
- Oversee and maintain high standards of appearance, hygiene and cleanliness of the Spa Facilities and Spa employees
- Commission, manage and control outside contractors required in the day-to-day running of the spa
- Monitor the adherence of staff to company policies and procedures and any other procedures that may be documented from time to time
- Execute staff recruitment as required, providing appraisals and recommendations to management for approval or further interview
- Handle all Human Resource issues, with reference to the Code of Conduct, resolving such issues up to the level of official grievance
- Must keep record of all staff leave, hours owed, sick leave and unpaid leave.
- Take responsibility for the opening and closing of the premises, and the safe keeping of all keys
- Responsible for the safe keeping of cash and all other receipts, and to manage all related banking activities
- Provide management with proactive feedback on the operation of the Spa, offering recommendations on improvements and suggesting potential solutions to problems
- Maintain up-to-date knowledge of the functionality and maintenance requirements of all equipment used in the Spa
- Ensure the Spa operates its information systems correctly, including the maintenance of complete and accurate client information and the correct capturing of accounting information
- Monitor, manage and provide approval for staff leave entitlement (incl. holiday leave, sick leave and any other leave)
- Monitor and ensure adherence to therapy and client service standards amongst all client-facing staff
- Provide operations progress reports to management and any other reports that may be required from time to time
- Ensure that required levels of confidentiality are always adhered to by all staff
- Annually conduct staff appraisals, and provide management with recommendations on staff working
- Set and maintain exemplary standards to ensure the Spa maintain and elevates its reputations as a leading, professional Spa in the industry
The following are required experiences and certain qualities that includes:
- Must be a qualified therapist, with an internationally recognized Beauty Therapy Qualification, such as SAAHSP, CIDESCO, ITEC, BRITISH CONFEDERATION, AAD (Advanced Aesthetics Diploma)
- Must have a proven track record within a 5-star Spa environment, with preference given to international experience
- Must have recognized teaching, training and/or lecturing experience within the spa industry
- Must have minimum two years’ experience as a Spa manager
- Must be able to motivate the entire Spa Team
- Must be able to create a culture of care and service excellence amongst employees
- Must be able to develop and implement spa operational goals, policies and procedures.
- Must be able for leading the efficient and effective spa operations including short- and long-term strategic planning
- Must possess and demonstrate strong leadership qualities and skills
- Must be able to plan, direct or coordinate activities of spa facilities. Coordinate schedule and direct staff and oversee financial activities
- Must be well-spoken with fluency in spoken and written English
- Must be well-groomed, professionally dressed, manicured, hair in an up-style and full make-up during working hours
- Must have high standards of honesty, courtesy, consideration, punctuality, and impartiality
- Must be self-disciplined, self-confident and self-motivated
- Must have strong communication skills
- Must be able to maintain composure under pressure
- Must have strong organizing skills to effectively carry out requirements of scheduling, stock orders and control, service standards and overall team management
Please send your CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
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