Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.
Open Positions
JOB SUMMARY
The work demands creative flair, up-to-date knowledge of industry software and a professional approach to time, costs and deadlines. The individual will work on a variety of products and activities, such as websites, advertising, presentations, video, stationery, displays, newsletters, corporate communications, corporate identity, menus, invitations and social media.
JOB DESCRIPTION
- Your typical responsibilities as a graphic designer include:
- Meeting various stakeholders to discuss the business objectives and requirements of various projects
- Estimate the time required to complete a job
- Developing design briefs that suit the properties purpose
- Conceptualizing of ideas for campaigns and properties
- Thinking creatively to produce new ideas and concepts and developing interactive design
- Using innovation to redefine a design brief within time and cost constraints
- Presenting finalised ideas and concepts
- Working with a range of media, including computer-aided design (CAD), and keeping up to date with emerging technologies
- Proofreading to produce accurate and high-quality work
- Demonstrating illustrative skills with rough sketches and working on layouts ready for print
- Maintain a high standard of execution and attention to detail in all aspects of visual design, and ensure consistency at all times.
- Act as a brand ambassador for the company at all times and ensure the brand’s integrity and consistency is always maintained
- Work as part of a team.
CORE COMPETENCIES
- Highly creative and artistic individual
- Highly organised and detail orientated
- Ability to work under pressure
- Experienced in digital design: creation of banners for web pages, gifs, web layout knowledge, social media, newsletters and invitations.
- Experienced in print and layout design: brand identity, logos, marketing material, menus
- Need to have strong experience in both digital and print design
- Strong communication skills to interact with managers and team members
- Excellent organization skills and ability to prioritize work and daily tasks
- Proficiency in Adobe Systems, Photoshop, Illustrator, InDesign or similar software
- Strong layout skills
- Knowledge of Asana, Microsoft office suite is advantageous
- Video editing skills advantageous
- Retouching skills advantageous
Please send your CV AND PORTFOLIO to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures and SOPs are adhered to
- Attend HOD and any other meetings as required
- Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
- Performance appraisals/ reviews
- Prepare, control and submit budgets
- Plan/ direct and control the department, roster staff
- Supervise staff effectively
- Identify training needs and implement training when required
- Effective control of sales and all beverage stock by working closely with F&B Controller
- Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
- Ensure that uniform standards are adhered to
- Liaise with kitchen regarding changes and passes info to the F&B staff
- Ensures tables are set in accordance with company standards
- Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
- Ensure that bills are correctly compiled and presented to guests
- Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
- Completes daily void reports, recording and accounting for all negative postings for reporting
- Responsible for F&B cost percentage figures
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Drive and own the consistent implementation of restaurant concept and food offering
- Design brand relevant food experiences and special events that can be marketed to drive revenue
- Lead team and concept to ensure memorable guest experience
- Leadership of front of house team to ensure that:
- Training is given – SOPs, menus and service
- Team is purposeful and motivated
- A high performance, respectful culture is created
- Communication within team is effective
- Feedback occurs regularly
- Ensure that staff is well groomed
- Draft and collate relevant daily, weekly and monthly reporting
- Any other adhoc duties that may be required
CORE COMPETENCIES
- Clear communication skills – written and verbal
- Strategic and creative restaurant operation skills
- Excellent attention to detail, able to use initiative and interpersonal skills
- Highly responsible, reliable, proactive and trustworthy
- Presentable, well-spoken and professional individual
- Act in good faith & in the best interest of the Company at all times
- High guest centric approach to ensure overall customer service
- Positive attitude, Team player, Leader
- Must be able to work shifts, weekends and holidays
MINIMUM REQUIREMENTS
- At least 5 years previous F&B management experience at a 5 * properties/restaurants
- Appropriate tertiary qualification
Please send comprehensive CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful
JOB SUMMARY
We are looking to appoint a dedicated and committed Field Guide/Trails Guide. An opportunity to work in a prestige Game Reserve in the Great Karoo. This is a fantastic opportunity to grow and gain experience as a guide, the role will not only be guiding and interpretation, but the successful candidate will also be expected to be involved with reserve work and assist with research in the conservation field.
Duties and Responsibilities include:
- Game Drives.
- Bush walks.
- Hosting of guest.
- Monthly reports.
- Reserve and General Maintenance.
- Prepare & present informative presentations.
- Monitoring of key species.
- Data collection.
- Assist with security.
- Willing to assist in all departments.
Requirements:
- FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
- Advanced Rifle Handling (ARH)
- Valid NDT registration.
- Valid PrDP license.
- Valid First Aid certificate.
- Previous experience as a Field Guide or in similar conservation research/qualification.
- Computer literacy skills including Excel, Word, Power point. Mapping programme an advantage.
- Fluent in English and Afrikaans spoken and written.
- Positive, passionate attitude and sense of responsibility.
Other skills/experience required:
- 4x4 and off-road driving experience.
- Ability to work in a team environment.
- Excellent communication skills and the ability to interact with people from diverse backgrounds.
- Excellent organization skills, punctuality, commitment, and precision.
- Pro-activity, self-motivation, flexibility.
Benefits:
- Salary: Industry related depending on qualification and experience.
- Accommodation on site, uniform and monthly food allowance included.
- Start date: Immediately.
- Duration: Permanent Position
- Probation period: 3 months
- Time off - 42 working days on duty & 14 days off time.
Please send your CV to recruitment@newmarkhotels.com.
Should you not received feedback within 2 weeks, please consider your application as unsuccessful.
Scope
This role is designed to provide administrative support to Marvel Management, focusing on office-based tasks and responsibilities. The assistant will work closely with the manager to ensure smooth operations and help achieve business objectives.
KEY PERFORMANCE AREAS & RESPONSIBILITIES
Admin support to Marvel Management
• Assist in Marvel administration and management of all operational requirements.
• Support in liaising with outsourced transfer companies when needed
• Assist in booking and confirming all transfers for guests, VIPS, and management.
• Assist in daily and weekly reporting on sales and operations
• Support in distribution of rates, when required
• Assist in daily and monthly recons on transfers and payments
• Support in liaising daily with the central reservations team and the sister properties concierge or front desk
Marketing Support (Marvel & Newmark)
• Assist with creative input and maintenance briefing to marketing for Marvel Tours website
• Assist with Sales, Marketing, and Business Development for Marvel Tours
• Support in Social Media Management for Marvel
Assist with month-end reports for Newmark Marketing department
• Assist with PR-related tasks as requested
• Liaise with marketing for design updates on all Brand Collateral as requested by management
QUALIFICATIONS & EXPERIENCE
• Grade 12 (Matric) Senior Certificate
• Minimum 2 years’ experience in a similar administrative position
• Tertiary Diploma (NQF Level 6) in business/office administration or hospitality management - beneficial but not required if previous work experience is suitable
SKILLS & ATTRIBUTES
• Excellent attention to detail
• Excellent organizational skills
• Customer service orientated
• Logical and practical (analytical skills)
• Accurate and consistent output of work
• Ability to work efficiently and fast paced
• Proactive individual who takes initiative, not confined to a job specification
• Self-motivated and ability to work without supervision
• Friendly disposition, inter-personal skills and positive attitude
• Results driven
• Telephone etiquette
• Tech-savvy - Intermediate level Microsoft Office: Word, Excel and Outlook
• Outlook calendar management
• Honest and trustworthy
• Reliable
• High level of maturity and EQ
• Well-groomed and presentable
Please send your CV to hr@vahotel.co.za
Should you not receive feedback within in 2 weeks, please consider your application as unsuccessful.
JOB SUMMARY
Marvel Tours, a leading name in luxury tour operations, is seeking a dedicated and detail-oriented Operations Manager to oversee and enhance our operational excellence. The ideal candidate will manage daily operations, including driver and vehicle management, transfer bookings, and liaison with outsourced services. Responsibilities also include ensuring a five-star service standard, conducting daily inspections, and collaborating with the central reservations team and sister properties.
Key tasks involve daily and weekly sales and operations reporting, rate distribution, and exploring opportunities for business growth. Marketing responsibilities encompass creative input for the Marvel Tours website, social media management, and assisting with business development by means of sales, marketing, and PR tasks for both Marvel and Newmark.
KEY PERFORMANCE AREAS AND RESPONSIBILITIES
Marvel Management
- Marvel administration and management of all operational requirements
- Liaison for outsourced transfer company when needed
- Management of the drivers and vehicles, including rosters and payroll
- Booking and confirming all transfers for guests, VIPS and employees
- Daily and Weekly reporting on sales and operations
- Distribution of rates, when required
- Constantly looking at ways to grow the business and increase sales
- Daily and monthly recons on transfers and payments
- Maintaining and exceeding a five-star service throughout the operation
- Liaising daily with the central reservations team
- Liaising daily with the sister properties concierge or front desk
- Performing daily inspections on vehicles
- Ensuring that all vehicles and serviced at the correct times
- Ensure the drivers and vehicles are always of a five-star standard
- Hold the drivers accountable for daily duties and tasks
Marketing (Marvel & Newmark)
- Creative input and maintenance briefing to marketing for Marvel Tours website
- Assist with Sales, Marketing and Business Development for Marvel Tours
- Social Media Management for Marvel
- Assistance with month-end reports for Newmark Marketing department
- Assistance with PR-related tasks as requested
- Liaise with marketing for design updates on all Brand Collateral as requested by managers
QUALIFICATIONS & EXPERIENCE
- Grade 12 (Matric) Senior Certificate
- Minimum 2 years’ experience in a similar administrative position
- Drivers License with PDP
- Tertiary Diploma (NQF Level 6) in business/office administration or hospitality management - beneficial but not required if previous work experience is suitable
SKILLS & ATTRIBUTES
- Excellent attention to detail
- Excellent organizational skills
- Customer service orientated
- Logical and practical (analytical skills)
- Accurate and consistent output of work
- Ability to work efficiently and fast paced
- Ability to pre-empt a situation and take control
- Proactive individual who takes initiative, not confined to a job specification
- Self-motivated and ability to work without supervision
- Friendly disposition, inter-personal skills and positive attitude
- Results driven
- Telephone etiquette
- Tech-savvy
- Intermediate level Microsoft Office: Word, Excel and Outlook
- Outlook calendar management
- Honest and trustworthy
- Reliable
- Respectful
- High level of maturity and EQ
- Well-groomed and presentable
Please send your CV AND of yourself to hr@vahotel.co.za
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Summary
The Head of Leisure Sales is solely responsible for all local and international sales activities with a specific
focus on selling to the hotel’s leisure market. Heavy emphasis will be placed on building a strategy and
maintaining relationships within this market while mentoring and guiding the leisure segment team.
Key Results Areas
- Researches, establishes and assists in writing the Sales Plan incorporating all areas within each property within the group
- Develops relationships with the major clients and establishes new clients for the properties within the group
- Produces the necessary reports required by the Director of Sales /or Management
- Ensures that research work is carried out in accordance with the Group policies and procedures (refer to Group SOP Manual)
- Keeps the necessary records detailing progress with clients and adheres to the “Chase System”
Organisational Relationships
Liaises with Heads of Department, in particular:
- General Managers (when required)
- Front Office Managers
- Reservations
- Sales Segmentation Heads
- Leisure Sales Team
- Food & Beverage Management Team
- Executive Housekeeper (when required)
- Banqueting Departments
- Revenue Team
Responsibilities:
Sales Administration
- Ensure all account correspondence is kept in updated files
- All actions listed in account files have the appropriate trace dates
- All client files have complete details of contact names, telephone, fax, email etc which must be loaded and kept up to date in Sales Force
- Ensures that research work is undertaken in accordance with accepted research standards and growing competitor market intelligence (ie. Competitor rates & key accounts)
- Fosters good relationships with key contacts & product buyers in the leisure sector both locally and internationally.
- Assist in increasing the number of contacts we have recorded on our Top Accounts and have a plan to send these contacts regular notes and sales information/specials both locally and internationally.
- Visits potential clients to sell the facilities within each property.
- Attends such meetings as deemed necessary by the Director of Sales
- Assist in planning & hosting all necessary FAM/Sales Trips/site inspections to each property.
- To update and check as necessary all company rates
- Guide and lead leisure segment team in alignment to the leisure strategy
- Attends and assists the Director of Sales in organising participation at trade exhibitions/workshops both locally and internationally.
- Performs all necessary administrative duties as laid out in the Group Operating Procedure Document (SOP)
- Complete all required reports – daily, weekly, monthly
Account Management
- Maintains a consistent & qualified sales call plan per week including your teams’ actions and plans according to the sales plan and in line with the budget for the year.
- Understand your clients’ booking trends, potential volumes and other preferred properties
- To have face-to-face meetings with key influencers and bookers from assigned clients
- To set clear call objectives and complete detailed call reports for each appointment including follow-up/chase system
- To grow list of account contacts to ensure best possible account penetration both locally & internationally.
- To gain a clear understanding of your accounts’ company structure and implement a plan to penetrate all relevant divisions
- To develop profiles for all key influencers, bookers and decision makers and include birthdays, anniversaries, personal preferences etc
Business Development
- To work closely with the Director of Sales to identify our competitors Top Accounts
- With support of the Sales Co-ordinator, complete research on potential accounts
- To work closely with the Front Desk, Reservations & Banqueting Departments to collect all potential sales leads
- To be aware of key selling points of all properties within the group and to cross sell these on every relevant opportunity
- Attend all required meetings
- Provide a weekly sales update to the Director of Sales
- Develops & grows leisure business from the international markets.
- Develop & present a sales strategy & budget for the local and international leisure markets.
- Performs any additional duties that may be required or requested by the Director of Sales
Performance Standards & Assessment
- The overall results of the properties in terms of sales volumes and key performance indicators
- Achievement of targets, room nights, events and functions sold.
- Hotel/property revenue budgets will meet/exceed budgeted expectations
- Development of key clients and leads
- Timekeeping and appearance whilst on duty and representing the company outside of the properties
- The quality of the administration practiced and the records that are kept
- That Sales expenses will be kept in-line with budgeted guidelines.
Skills & Knowledge
- Minimum of 5 years’ experience in an international sales position as well as managing a team, within the hospitality industry
- International trade experience with key contacts, preferably
- Computer literate: MS Word, PowerPoint, Excel, and Outlook
- Sales diploma and/or equivalent
- Experience with sales tracking tools - Salesforce
- Must be willing to travel extensively internationally and locally.
- Must have excellent interpersonal and communication skills
- Must have an eye for detail
- Must be able to plan, prioritise and work well under pressure, in a dynamic environment
- Must be a good team player and also have the ability and motivation to work under own instruction
- Excellent sales, influencing and negotiation skills
- Excellent public relations skills
- Ability to conclude contracts
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
Position Overview:
The Senior Pastry Chef is a creative and skilled professional responsible for overseeing all aspects of the pastry and dessert section within the kitchen. As the artistic force behind sweet creations, the Senior Pastry Chef prepares, and presents a variety of exquisite pastries, desserts, and baked goods that delight the senses and enhance the dining experience.
Key Responsibilities & Duties:
- To supervise the pastry kitchen brigade to ensure the smooth running of the department.
- To control the quality and presentation of all food served for all meal periods in all the food and beverage outlets.
- To communicate effectively with staff and ensure they are fully briefed at all times.
- To supervise and carry out training on an on-going basis.
- To supervise and maintain the highest standards of cleanliness in the pastry kitchen.
- To ensure that regular knife drill and equipment training is carried out in accordance with the Health and Safety standards.
- To ensure all members of the kitchen brigade follow the proper Health and Hygiene practices as laid down in the Health and Safety HACCP.
- To ensure daily communication with the Restaurant, Room Service, Stewarding and Purchasing Managers.
- To ensure Kitchen morale is high and teamwork is evident at all times.
- To control food cost through careful purchasing, portion control and supervision of wastage.
- Ensure that the highest quality of food product that is delivered to the hotel from our suppliers is of the highest seasonal quality being purchased and adhere to a zero tolerance of substandard product.
- Be aware of new pastry trends and present new ideas for product enhancement.
- To carry out the costing of pastry recipes as and when required.
- To draw up staff rosters as and when required. Ensuring appraisals are done and providing the feedback to the culinary team when appraisals are taken place. Be responsible for training, including the Standards.
- Training Manual and keep it up to date and follow up on the training.
- To control the ordering of all goods for the pastry section and bakery.
- To control the maintenance of all kitchen equipment.
- To participate in the recruitment and selection of staff.
- To liaise with the Executive Chef on new menus, new ideas to continually evolve and enhance the product offerings in all Food and Beverage outlets.
Qualifications:
- Culinary degree or equivalent culinary certifications with a specialization in pastry arts.
- Extensive experience in pastry roles, including Pastry Sous Chef or Pastry Cook positions.
- In-depth knowledge of baking techniques, ingredients, and pastry presentation.
- Creativity and artistic flair for designing visually appealing desserts.
- Leadership and team management abilities.
- Excellent communication and organizational skills.
- Strong attention to detail and ability to manage high-pressure situations.
- Understanding of food safety and sanitation regulations.
Please send your detailed CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems
- Maintain a good relationship with guests & creates a good impression of the hotel
- Maintain the appearance of the Front-Office department with regards to tidiness
- Safekeeping of correspondence, dockets & registration details in accordance with company policy & procedures
- Ensure that all company policies, procedures & standard operating processes are adhered to
- Ensure accuracy in work output
- Record, process & file information pertaining to guests accurately
- Allocate rooms in such as to facilitate good relationships between reception & housekeeping
- Receive guests in a well-mannered, polite, friendly & efficient manner
- Ensure that necessary information is collected from guest by means of Registration card/forms & that information gathered is input on the property management system
- Ensure that excellent customer service is delivered at all times
- Ensure safety of guests & attend to issues promptly
- Assist & log all incoming calls relating to guest requests & complaints
- Maintains a clear line of communication with the guest regarding their requests & complaints
- Escalate unresolved guest requests or complaints
- Ensure that guests are billed correctly in accordance with the procedures of the property
- Maintain highest standard of hygiene within the property
- Any other duties that may be required
CORE COMPETENCIES
- Clear communication skills – written & verbal
- Excellent attention to detail, initiative & interpersonal skills
- Excellent organisational skills
- Presentable, well-spoken & professional individual
- High guest centric approach to ensure overall customer service
- Be able to work independently
- Able to work shifts
PLEASE SEND YOUR CV TO HR@VAHOTEL.CO.ZA
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Job Summary:
The Front of House Manager is responsible for overseeing the daily operations of the restaurant's front of house, ensuring exceptional customer service, and maintaining a welcoming and efficient environment for guests. This role involves managing staff, coordinating with the kitchen, handling customer inquiries and complaints, and ensuring that the dining experience meets the restaurant's high standards. The Front of House Manager will report directly to the Food & Beverage Manager.
Key Responsibilities:
Staff Management:
- Recruit, train, supervise, and evaluate front of house staff, including hosts, waiters, and bartenders.
- Schedule staff shifts and ensure adequate coverage during peak times.
- Foster a positive and productive work environment, promoting teamwork and professional development.
Customer Service:
- Greet and interact with guests to ensure a high level of satisfaction.
- Handle customer complaints and resolve issues promptly and professionally.
- Ensure the front of house staff delivers exceptional service in line with the restaurant's standards.
- Provide input on improving guest experience and increasing customer loyalty.
Operational Management:
- Oversee daily operations of the front of house, ensuring efficiency and adherence to policies and procedures.
- Coordinate with the kitchen and bar to ensure smooth service flow and timely food and beverage delivery.
- Monitor and manage inventory of front of house supplies, including uniforms, menus, and cleaning materials.
Financial Management:
- Assist the Food & Beverage Manager in managing budgets and controlling costs.
- Conduct regular cash reconciliations and ensure accurate handling of payments and transactions.
- Analyse sales and performance data to identify areas for improvement.
Health and Safety:
- Ensure compliance with health, safety, and hygiene standards.
- Conduct regular inspections and audits to maintain a clean and safe environment for guests and staff.
- Implement and enforce protocols for handling emergencies and incidents.
- marketing team to promote special events, menu changes, and promotions.
Qualifications:
- Proven experience as a Front of House Manager or in a similar role within the hospitality industry.
- Strong leadership and management skills, with the ability to motivate and develop staff.
- Excellent customer service and communication skills.
- Ability to handle high-stress situations and resolve conflicts effectively.
- Knowledge of health and safety regulations and best practices in the food and beverage industry.
- Proficiency in point of sale (POS) systems and other restaurant management software.
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to stand and walk for extended periods.
Preferred Qualifications:
- Degree or diploma in hospitality management or a related field.
- Previous experience in fine dining or high-end restaurant environments.
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
PURPOSE
The purpose of this role is to assist the Executive Housekeeper in directing the daily operations of the housekeeping, laundry, public areas and supervising all housekeeping staff and ensuring a high level of service is provided.
DUTIES & RESPONSIBILITES
- Assign daily tasks to all housekeeping staff and conduct daily briefings.
- To motivate and retain staff, provide leadership support and is readily accessible to staff.
- Inspects hotel rooms, public areas and back of house areas to ensure hotel areas are always clean and well-maintained and participates in Hotel Walkthroughs to ensure the condition of all hotel areas are to Rockefeller standards.
- Maintain clear and efficient communication and coordination with Front Office and all other departments within the Hotel.
- Review and monitor occupancies daily to ensure enough coverage in all areas of the department.
- Refer and follow up on all maintenance issues, assist in scheduling preventative maintenance is hotel rooms and public areas.
- Respond to and follow up on all guest requests, concerns and issues to the guest satisfaction.
- Check VIP arrival and inhouse guest rooms and do checks on supervisors.
- Monitor and check inventory and ensure enough stock is on hand and ordered.
- Co-ordinate with outside laundry company to ensure that room linen and guest laundry are correctly processed and returned timeously.
- Supports the requests of tenants and provides support to the residences on an as-need basis.
- Assist in annual review and creation of Housekeeping budgets in accordance with hotel business plans and objectives and ensures the monthly and annual expense targets are met in line with forecasted revenues.
- Assist in developing and implementing Housekeeping systems and procedures.
- Assist in interviewing developing, motivating, supervising, and coaching department employees in maintaining a culture in compliance with mission, vision, values and cores principles of Newmark Hotels.
- Acting in absence of Executive Housekeeper.
SKILLS & KNOWLEDGE
- Minimum 2 years’ Housekeeping Manager experience
- Proficient on Opera, and Office 365
- Excellent understanding of financial reporting and budgeting
- Must be able to collaborate with the team, as well as independently
- Eye for detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- Analytical acumen
- Ability to work in a pressurized environment
- Great planning skills and organisation abilities
Please send your detailed CV to rdm@therockefellerhotel.co.za
Should you not receive feedback withing 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- The Front office supervisor directs and controls the activities of the Front Desk, Communications and Porters.
- Assures that standards are met, guests and employees are satisfied and problems are promptly resolved.
- The Front office supervisor works closely with housekeeping, reservations and maintenance to ensure a smooth operation.
- We are looking for individuals who have strong leadership and interpersonal skills, can prioritize and adapt to the changing needs of the operation and evidence having a solid work ethic, good business acumen and a passion for service.
- Applicants are required to have 1 years’ experience within large scale operations.
- Applicants must have the appropriate work authorization to work in South Africa as the Hotel will not be responsible to obtain it.
- Applicants must be flexible to work all shifts, and public holidays and weekends where necessary.
- The ideal applicant will have extensive front office experience
- The ideal applicant would need to have duty manager experience
- A tertiary qualification preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
- Some travel may is required for training, conferences and special events.
SKILLS AND KNOWLEDGE
- Minimum 1 year Front Office Supervisor experience
- Proficient on Opera, Micros, Midas, HOTSOS and advanced Excel
- Must be able to collaborate with the team, as well as independently
- Attention to detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- analytical acumen
- Ability to work in a pressurized environment
- Great planning skills and organisation abilities
- Training skills
Please send your detailed CV to fomanager@therockefellerhotel.co.za.
Should you not receive feedback within 2 weeks of your application. Please consider your application as unsuccessful.
Scope and purpose of job
To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises. All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.
SKILLS & KNOWLEDGE REQUIRED
- 2 – 3 years’ experience in Revenue Management
- Hospitality diploma/ equivalent preferable
- Ability to work in a pressured environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting
DAILY DUTIES
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak / valley periods
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Check and respond to all emails
- Effectively manage any escalate queries that arise within or in relation to revenue management
- Complete any required reporting
WEEKLY DUTIES
- Prepare the weekly revenue and pickup report
- Prepare weekly strategy meeting report
- Attend and minute weekly strategy revenue meetings with property management and sales team
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies
- Review blocks holding and ensure tracking and wash is correct
- Run OTA audits on 2 properties/ week
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
MONTHLY DUTIES
- Complete any required reporting – Monthly Executive Summaries / OTA commissions
- Prepare monthly forecasts
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback
ANNUAL DUTIES
- Take part in the annual budgeting process by preparing all budget documentation
- Take part in the annual rate contracting process ensuring rates are correct in Opera PMS
RESPONSIBILITIES
- Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
Job Description:
As the Food and Beverage Manager, you will play a key role in overseeing the food and beverage operations across our V&A portfolio (V&A Hotel, Queen Victoria Hotel, Dock House, Manor House) . Reporting directly to the General Manager, you will be responsible for developing and implementing strategic initiatives to enhance the guest experience, drive revenue growth, and elevate the brand identity of our food and beverage offerings.
Key Responsibilities:
Strategic Branding and Marketing:
- Develop and execute strategic plans to position our food and beverage offerings as a key differentiator and revenue driver for the properties.
- Collaborate with the marketing team to develop branding strategies, marketing campaigns, and promotional initiatives to attract and retain customers.
- Conduct market research, analyze consumer trends, and identify opportunities to enhance the visibility and appeal of our food and beverage offerings.
Event Hosting and Management:
- Plan, coordinate, and host a variety of events, including culinary festivals, wine tastings, and special dining experiences, to attract new customers and drive revenue.
- Work closely with the events team to ensure seamless execution of events, from concept development to post-event analysis and follow-up.
Operational Oversight:
- Provide operational oversight and support to the food and beverage teams at each property, ensuring adherence to quality standards, service excellence, and cost efficiency.
- Monitor and analyze financial performance metrics, including revenue, expenses, and profitability, and implement corrective actions as needed to achieve business objectives.
Menu Development and Innovation:
- Collaborate with the executive chefs and culinary teams to develop innovative and on-trend menu offerings that reflect the brand identity and meet the preferences of our target audience.
- Conduct regular menu reviews and updates to ensure alignment with seasonal trends, guest feedback, and business objectives.
Guest Experience Enhancement:
- Champion a culture of service excellence and guest satisfaction, ensuring that every guest interaction exceeds expectations and leaves a positive impression.
- Solicit and respond to guest feedback, implementing improvements and enhancements to enhance the overall dining experience.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field- (preferred).
- Minimum of years of experience in food and beverage management, preferably in a multi-property or upscale hospitality environment.
- Proven track record of success in developing and executing strategic branding, marketing, and event initiatives to drive revenue growth and enhance brand identity.
- Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across departments and levels of the organization.
- Thorough understanding of food and beverage operations, including menu development, cost control, and quality assurance.
- Experience with event planning and management, including conceptualization, logistics, and execution.
- Proficiency in financial analysis, budgeting, and forecasting.
- Familiarity with industry trends, best practices, and emerging technologies in food and beverage management and hospitality.
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
Job Description:
- Ensure that all company policies, procedures & standard operating processes are adhered to and regularly updated
- Ensure all health and safety procedures are adhered to and that appropriate fire evacuation procedures are in place
- To display a pro-active and leading role in terms of service, culture, development, systems, procedures and skills development
- Manage any people issues timeously. Counsel & discipline hotel employees if needed & where applicable performance shortfalls ensuring that appropriate records are left in the employee files and that the hotel’s disciplinary procedures are followed always
- To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel
- Attend HOD briefings
- Responsible for supervision of front-office staff, porters, butlers
- To carry out yearly & half-yearly performance appraisals with key hotel staff personally and, ensure that the employees are appraised regularly and that all performance appraisals are followed up through regular job chats and progress meetings
- Maximises the average room occupancy & average room rate achieved
- Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Schedules staff duties & draws up rosters and finalise salaries and wages.
- To proactively assess risks to the business – next shifts, next day, next month, etc. Planning of leave schedules
- Be visual face of the business & interact with guests & employees
- Evaluate & manage guest feedback
- Daily, weekly, monthly reporting as required
- Ensure all property inspections are completed
- Motivate & train staff where required
- Financial management of the operational business Responsible for budgeting process Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy)
- Planning of leave schedules
- Any other duties that may be required To pro-actively assess risks to the business – next shifts, next day, next month, etc
- To continuously analyse actual standards observed against departmental standards
- Responsible for management of line staff recruitment and rostering
- Financial management of the operational business
- Maintaining detailed records expenses vs annual budgets, analyse results and implement corrective actions if required.
- Responsible for budgeting process
- Establishment of the monthly Guest Relations Report
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Supplies relevant information to other departments to assist them with planning & running their departments
- Report any maintenance defects to the Maintenance Department and manage process to completion
- Health and Safety - Responsible for master keys & security of the bedroom floors
Core Competencies
- Excellent command of English – both written & verbal
- Knowledge of budgeting & financial management
- Attention to detail
- Customer service
- Able to plan, prioritise & work well under pressure
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Ability to work independently
- Excellent computer skills – Word, Excel, Opera
Please send CV to hr@vahotel.co.za.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
About The Role:
The AC/Refrigeration Technician in a Lodge is responsible for maintaining, repairing, and ensuring the proper functioning of air conditioning, refrigeration, and cooling systems throughout the establishment. This role is essential for creating a comfortable and functional environment for guests and staff while adhering to energy efficiency and safety standards.
Duties and Responsibilities
- Perform regular maintenance tasks on air conditioning, refrigeration, and cooling systems to ensure optimal performance and energy efficiency.
- Diagnose and troubleshoot system malfunctions, identifying and resolving issues promptly to minimize downtime.
- Install new air conditioning and refrigeration systems in compliance with lodge standards and manufacturer guidelines.
- Develop and implement a preventive maintenance schedule to prevent breakdowns and extend the lifespan of equipment.
- Clean and replace air filters, coils, and other components as needed to maintain system efficiency.
- Regularly inspect and assess the condition of AC and refrigeration units to identify potential problems and address them before they escalate.
- Handle and manage refrigerants in compliance with environmental regulations, ensuring safe handling and disposal practices.
- Maintain detailed records of maintenance and repair activities, including work performed, parts used, and system condition.
- Respond promptly to emergency repair requests, even outside regular working hours, to minimize disruptions and guest discomfort.
- Adhere to safety protocols and standards while working with electrical and mechanical systems.
Qualifications and Requirements
- High school certificate or equivalent; relevant technical trade in HVAC trade.
- Proven experience as an AC/Refrigeration Technician, ideally in a hospitality or commercial setting.
- Strong knowledge of air conditioning and refrigeration systems, including various types of equipment and their components.
- Proficiency in diagnosing and troubleshooting technical issues.
- Familiarity with refrigerant handling and disposal regulations.
- Ability to read and interpret technical manuals, diagrams, and blueprints.
- Strong attention to detail and commitment to quality workmanship.
- Excellent communication and interpersonal skills.
- Physical stamina and ability to lift and carry heavy equipment.
- Flexibility to work during irregular hours and respond to emergency calls.
- Have a valid driver’s licence code 8 or 10.
Please send your CV to hradministrator@qwabi.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
About The Role:
The Electrician for a hotel is responsible for maintaining, repairing, and installing electrical systems, equipment, and fixtures throughout the hotel premises. They ensure that all electrical components are in proper working order to support the hotel's operations and provide a safe and comfortable environment for guests and staff.
Duties and Responsibilities
- Perform routine inspections and maintenance on electrical systems, including lighting, power distribution, and equipment.
- Diagnose and troubleshoot electrical issues, identifying the root causes and implementing necessary repairs promptly.
- Repair or replace faulty wiring, switches, outlets, and fixtures as needed.
- Install new electrical systems, components, and fixtures according to hotel standards and safety regulations. Upgrade existing electrical systems to meet modern energy efficiency and safety standards.
- Respond to emergency electrical issues promptly, assessing the situation and taking corrective actions to minimize disruptions and hazards.
- Ensure all electrical work adheres to local electrical codes, regulations, and safety standards. Identify potential safety hazards and recommend solutions to mitigate risks.
- Maintain accurate records of electrical maintenance activities, repairs, and installations.
- Coordinate with other departments, such as housekeeping and engineering, to schedule maintenance and repairs without disrupting guest experiences.
- Stay updated on industry trends, new technologies, and best practices in electrical systems and equipment.
Qualifications and Requirements
- High school certificate or equivalent; completion of an apprenticeship program or trade school is preferred.
- Proven experience as an electrician, preferably in a hospitality or commercial setting.
- Strong knowledge of electrical systems, circuits, and troubleshooting techniques.
- Familiarity with electrical codes, regulations, and safety standards.
- Ability to read and interpret electrical blueprints and diagrams.
- Proficiency in using electrical tools, meters, and testing equipment.
- Work on borehole pumps and water plant systems
- Work on sewerage plants and systems
- Strong problem-solving skills and attention to detail.
- Effective communication and teamwork abilities.
- Physical fitness and ability to perform tasks that require bending, lifting, and climbing.
- Have a valid driver’s licence code 8 or 10
Please send your CV to hradministrator@qwabi.com
Should you not receive feedback within 2weeks, please consider your application as unsuccessful.
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