Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.
Open Positions
DUTIES AND RESPONSIBILITIES
- A Chef de Partie runs a specific section in a kitchen, and report to the Sous Chef.
- The role is made up of many varying responsibilities including preparing, cooking, and presenting high quality dishes within the speciality section.
- You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation.
- To ensure that mise en place requirements are planned, actioned, and handed over in accordance with SOP.
- Orders adequate supplies for own section and set up is in place for section.
- Supervises the proper set-up of each item on menus and insures their readiness.
- Works with Chefs to ensure seasoning, portions, and appearance of food.
- Stores excess food properly to avoid wastage.
- Ensures that food from own section is delivered on time.
- Follows proper safety, hygiene, and sanitation practices Ensures readiness and makes priorities in case of last-minute changes to reservations.
- Maintains an exact record of preparation, and presentation specifications of all dishes produced in the section in a file which is kept at the section at all times for reference.
- Confers closely with the Sous Chef and takes every opportunity to become familiar with all aspects of his or her position, in order to be ready to fill in whenever required.
- Co-ordinates job tasks with staff in own section.
- Helps employees to achieve optimum quality.
- Knows how to follow applicable laws regarding food safety and sanitation
CORE COMPETENCIES
- Basic knowledge of all sections.
- Ability to work under supervision of a limited range.
- Ability to produce good quality food.
- Understanding of health and safety.
- Understanding of basic food hygiene practices.
- Good oral communication.
- Commitment to quality.
- Multitasking.
- Attention to detail.
- Cleanliness.
- Time management.
- Organization.
- Interpersonal skills.
- Excellent use of various cooking methods, ingredients, equipment, tools and processes.
Please send your CV to hradministrator@qwabi.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Duties and Responsibilities
- Oversees and supervises kitchen staff as required.
- Spends majority of time actively cooking and training on menu’s.
- Assists with menu planning, inventory, and management of supplies as requested by Exec Chef.
- Ensures that food is of high quality, and that the kitchen is in good condition.
- Keeps stations clean and complies with food safety standards.
- To ensure that all Kitchen personnel are working as a team in order to achieve the purpose of the company.
- To assists with overseeing and directing all aspects of Kitchen Operations.
- To assist in upholding all kitchen systems, standards, and service to the highest level.
- To assist in managing all Kitchen staff and their work performance daily.
Core Competencies
- Knowledge of all sections.
- Decision Making
- Ability to work under supervision of a limited range.
- Ability to produce good quality basic food.
- Understanding of health and safety.
- Understanding of basic food hygiene practices.
- Good oral communication.
- Commitment to quality.
- Multitasking.
- Attention to detail.
- Cleanliness.
- Time management.
- Organization.
- Interpersonal skills.
Please send your CV to hrmanager@qwabi.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send your detailed CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean and tidy personal appearance at all times
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Knowledge of Opera would be an advantage
- Ability to work shifts, week-ends & public holidays
Please send your detailed CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Description
Manage the Nkomazi Game Reserve Field Guide Team in its entirety; and see to the implementation and management of all aspects regarding the reserve’s operations, in order to provide a holistic and memorable and authentic safari experience. Responsible for giving private guided tours.
Duties and Responsibilities
- Manage the performance of the guiding department
- Maintain and manage the integrity of the guiding department
- Coordinate and communicate effectively with other departments to make sure that the total guest experience is enhanced
- Create and delegate duties within the department
- Allocate daily tasks for the guiding team
- Allocate vehicles and driving routes to your team as per the Guest allocation sheet
- Regularly check and maintain game drive vehicle performance
- Oversee and Manage the Guides Department (staff and vehicle fleet)
- Conduct Daily Game Drives
- Conduct Guided Bush Walks
- Host guests for morning tea and coffee and after game drive dinners
- Coordinate Guest Activity and Assist with Guest transfers / Airport Transfers if needed
- Assist around the camp in other departments e.g. maintenance when required
- Oversee vehicle Fleet as well as permits and Licencing
- Compile & manage Rangers / guides weekly roster.
- Ensure rangers conformance with code of conduct.
- Check and maintain Rangers equipment and stock
- Conduct Guided bush walks
- Game Viewer management - vehicle maintenance / inspections
- Assisting around the Lodge Extra activities / Site Inspections
- Assist the reserve department with maintenance, fencing, water, erosion control, alien plant control
- Assist the reserve with security by being vigilant and reporting any suspicion of poaching to the anti-poaching or security team
Core Competencies
- Mature and responsible
- Strong leadership capabilities
- Welcoming and friendly personality
- Wildlife knowledge, able to handle animals with care
- Strong Knowledge on sustainability and conservation
- Strong knowledge in animal handling
- Ability to handle a firearm – if required, should hold a valid and appropriate firearm license
- Should have good knowledge in MS systems such as Word and Excel
- Positive attitude and approach towards team work
- Hands on approach towards the guest experience
- Ability to take initiative and problem solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Fire management capabilities
- Knowledge in poaching activities
Please send your detailed CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
The Food & Beverage Manager is responsible for leading the food and beverage service staff include the Restaurant, Deli, Eatery, Conference Centre, Wine Tasting centre and Hotel Restaurant, Bar and In-room dining. Responsible for ensuring the highest level of member service by overseeing all aspects of service and service staff during operating hours, while working in a clean and safe environment, and meeting all financial goals for sales and expenses.
The F&B Manager’s responsibilities shall include, among other things, the following:
- Manages service aspects in all food and beverage assigned areas and events;
- Manages Restaurant, Deli, Eatery, Conference Centre, Wine Tasting centre and Hotel Restaurant, Bar and In-room dining to ensure proper room preparation, including set-up of tables, chairs, table settings, glassware, etc.;
- Confirms that all service staff are in proper uniform and adhere to our appearance standards;
- Hires, manages and trains staff in all technical and non-technical aspects of their role including Hazendal’s standards of quality and service;
- Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all;
- Communicates with service and kitchen staff regarding reservations and/or special events
- Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the disciplinary code;
- Responsible for employee relation issues and reviews incidents with Human Resources;
- Completes and administers employee performance appraisals;
- Conducts monthly beverage inventories and quarterly china, glass and silverware inventories;
- Opens and closes of venues/premises on a regular basis. Responsible for ensuring all doors are secure upon departure and that all lights, equipment, doors, etc. are turned off or locked;
- Able to effectively control the Food & Beverage Cost;
- Control the Food and Beverage outlets in terms of wastage, pilferage and efficiency;
- Prepare variance analysis for food & beverage and communicating with relevant parties;
- Update and maintain invoices into the systems – This task has been moved to Janice York;
- Check and verify voids, discounts, complimentary sales, staff meals and staff discounts and all charges on accounts on POS system;
- Check the cost of sales in all F&B outlets and ensure that the costs are within budget;
- Check the menu pricing on the POS systems and ensure the correct prices are loaded;
- Check the restaurant and deli complete their daily stock entry;
- Continuously study weaknesses in F&B control implemented at Hazendal and provide improvements;
- Check the daily Food & Beverage revenues report submitted by the income audit for the accuracy of covers and average check;
- Responsible for monthly F&B Report and distribute to management;
- Responsible for surprise spot checks at all F&B outlets;
- Participate in stock taking; Job description and profile Food and Beverage Manager
- Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws;
- Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested;
- Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”;
- Protects Hazendal Wine Estate, members and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests;
- Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure guest satisfaction and repeat business;
- Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations;
- Ensures a pleasant dining experience in all venues by collaborating with Executive Chef in the creation of menus and menu pricing as requested;
- Communicates and teams well with other departments (Banquet/Functions) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
Please send your detailed CV to recruitment@newmarkhotels.com.
Should you not receive feedback within two weeks of your application, please consider your application as unsuccessful.
Duties and Responsibilities
About the role
An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at The Rockefeller Hotel & Residences.
Your key responsibilities will include:
- Prepare all the required activities for the Hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the Hotel region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.
- Handle and respond to customer complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
- Supervise the archive and regular maintenance of guest’s history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
- Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures.
- Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Rockefeller provides world class and luxurious hospitality services to its guests.
- Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Skills and Knowledge
- Minimum 2 years’ Guest Relations Manager experience
- Proficient on Opera, Micros, Midas, HOTSOS and Office 365
- Excellent understanding of financial reporting and budgeting
- Must be able to collaborate with the team, as well as independently
- Attention to detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- analytical acumen
- Ability to work in a pressurized environment.
- Great planning skills and organisation abilities
Please send CV's to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks of application, please consider your application as unsuccessful
Duties and Responsibilities
The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
GENERAL
All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Ensure all team members are dressed according to hotel standards. Inform management if not appropriately dressed.
- Ensure daily checklists are being completed as per hotel procedures
- Maintain good working relationship with both team members and management
- Make sure the desk runs smoothly daily
- All conflicts raised to HOD well in advance
- Ensure departmental standards and services are adhered to
- Record, process & file all information relating to in-house guests as per the hotels policies and procedures
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Ensure that all company policies, procedures & SOPs are adhered to
- Responsible for management of front-office staff, porters, butlers
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager should it be required
- Continuously endeavors to improve the department’s efficient operation.
- Receives Guests in a manner, which is polite, friendly & efficient
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for hotel departments and ensure that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean, and tidy personal appearance always
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
- Any other duties that may be required
- Take initiative when it comes to assisting guests – DO NOT wait for a guest to ask assistance
- Attend training when required, and assist with training team
- Be gracious, smile and always go out of your way for our guests
Please send your detailed CV to fomanager@therockefellerhotel.co.za. Please DO NOT apply via Indeed!
Should you not received feedback within 2 weeks of your application. Please consider your application as unsuccessful.
Social Media management:
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Posting on both platforms (Facebook and Instagram) a balance of photos and video for Motswari every day
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Balance posts weekly between sightings, lodge events, food and staff.
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Blogs – at least one game drive blog a week, sometimes replaced by Hot Topic blog dependent on subject, (posted to website and linked from Facebook and Instagram) Must have photos and video to accompany text
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Engage with clients to capture their images for social media purposes, encouraging them to share their experiences on Facebook, Trip Advisor and Instagram using the hashtags #mymotswari #geigerscamp
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Engage with Guides to encourage participation in their social media activity, helping to boost Motswari on all social media platforms. Occasionally look at doing Guide Features to help show different types of images from people our guests have been out with
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Engage with followers on each platform when they comment on posts, always answer questions and always like/love their comments
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Love/WOW/Sad your own posts to encourage others to have an emotional reaction to the content
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Produce a monthly report on activity across both platforms (template designed for monthly capture and trend analysis)
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Send any marketing images straight to Newmark for use on the website
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Use emojis and fun text for posts, remembering this is “social media” and people engage in their free time because they want to so you have to show fun/excitement/excellence
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Redirect any enquiries through either platform to the Reservations
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Regularly search for the two hashtags #mymotswari and #geigerscamp on Instagram to like/comment on guest posts
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Twice a month do a post which encourages people to link to the website, that is not a blog.
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Respond quickly to any questions directed to either page platform – this helps us be recognised as an official, active and caring page to Facebook which then enhances our organic reach across the platform in its entirety
Rhino Disharmony:
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To be the coordinator and custodian for RD
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Ideas for new events, help in the preparation and coordination of these
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Coordinate Rhino Residency candidates, facilitate their stay and report all activity across social media platforms
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Manage communications and awareness through social media activity
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Facilitate fund raising as a secondary purpose
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Capture RD events to publicise on RD website, Facebook and Instagram
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Identify and create text for the new RD website
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Capture event, project and Rhino Residency content for the website
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Manage marketing collateral for RD (giveaways, bracelets, conversation starters in the rooms)
Qualifications and Experience:
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3+ years of experience in social media management
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Proficiency in social media tools and analytics
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Experience on the following platforms: Facebook and Instagram
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Content creating – photos, videos and blogs
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Excellent written communication skill
Please send your CV to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
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