Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.
Open Positions
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Duties and Responsibilities
About the role
An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at The Rockefeller Hotel & Residences.
Your key responsibilities will include:
- Prepare all the required activities for the Hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the Hotel region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.
- Handle and respond to customer complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
- Supervise the archive and regular maintenance of guest’s history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
- Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures.
- Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Rockefeller provides world class and luxurious hospitality services to its guests.
- Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Skills and Knowledge
- Minimum 2 years’ Guest Relations Manager experience
- Proficient on Opera, Micros, Midas, HOTSOS and Office 365
- Excellent understanding of financial reporting and budgeting
- Must be able to collaborate with the team, as well as independently
- Attention to detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- analytical acumen
- Ability to work in a pressurized environment.
- Great planning skills and organisation abilities
Please send CV's to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks of application, please consider your application as unsuccessful
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures and SOPs are adhered to
- Attend HOD and any other meetings as required
- Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
- Performance appraisals/ reviews
- Prepare, control and submit budgets
- Plan/ direct and control the department, roster staff
- Supervise staff effectively
- Identify training needs and implement training when required
- Effective control of sales and all beverage stock by working closely with F&B Controller
- Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
- Ensure that uniform standards are adhered to
- Liaise with kitchen regarding changes and passes info to the F&B staff
- Ensures tables are set in accordance with company standards
- Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
- Ensure that bills are correctly compiled and presented to guests
- Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
- Completes daily void reports, recording and accounting for all negative postings for reporting
- Responsible for F&B cost percentage figures
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Drive and own the consistent implementation of restaurant concept and food offering
- Design brand relevant food experiences and special events that can be marketed to drive revenue
- Lead team and concept to ensure memorable guest experience
- Leadership of front of house team to ensure that:
- Training is given – SOPs, menus and service
- Team is purposeful and motivated
- A high performance, respectful culture is created
- Communication within team is effective
- Feedback occurs regularly
- Ensure that staff is well groomed
- Draft and collate relevant daily, weekly and monthly reporting
- Any other adhoc duties that may be required
CORE COMPETENCIES
- Clear communication skills – written and verbal
- Strategic and creative restaurant operation skills
- Excellent attention to detail, able to use initiative and interpersonal skills
- Highly responsible, reliable, proactive and trustworthy
- Presentable, well-spoken and professional individual
- Act in good faith & in the best interest of the Company at all times
- High guest centric approach to ensure overall customer service
- Positive attitude, Team player, Leader
- Must be able to work shifts, weekends and holidays
MINIMUM REQUIREMENTS
- At least 5 years previous F&B management experience at a 5 * properties/restaurants
- Appropriate tertiary qualification
Please send comprehensive CV to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Attend HOD briefings
- Responsible for supervision of front-office staff, porters, butlers
- Maximises the average room occupancy & average room rate achieved
- Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Supply relevant information to other departments to assist them with planning & running their departments
- Schedules staff duties & draws up rosters
- Be visual face of the business & interact with guests & employees
- Manage any people issues timeously
- Evaluate & manage guest feedback
- Daily, weekly, monthly reporting as required
- Ensure all property inspections are completed
- Motivate & train staff where required
- Responsible for budgeting process
- Conduct performance appraisals for HODs & ensure rest of property is completed
- Complete salary details for staff
- Financial management of the operational business
- Planning of leave schedules
- Any other duties that may be required
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Knowledge of budgeting & financial management
- Attention to detail
- Customer service
- Able to plan, prioritise & work well under pressure
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Ability to work independently
- Excellent computer skills – Word, Excel, Opera
Please send CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks of application, please consider your application as unsuccessful
RESPONSIBILITIES
To assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.
All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company’s name upheld at all times.
- Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
- Maintain competitor rate analysis, events diary and promotions for all properties
- Timeous reporting and follow up of any problems
- Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
DAILY DUTIES
- Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
- Review occupancy reports and able to suggest rate amendments for peak / valley periods
- Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
- Build and maintain rates in Opera PMS
- Maintain hotel and OTA parity
- Assist Sales and Reservations with any rebate requests
- Check and respond to all emails
- Effectively manage any escalate queries that arise within or in relation to revenue management
- Complete any required reporting
- Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
WEEKLY DUTIES
- Prepare the weekly revenue and pickup report
- Prepare weekly strategy meeting report
- Attend and minute weekly strategy revenue meetings with property management and sales team
- Complete any required reporting
- Maintain and evaluate statistical information for tracking and decision-making purposes
- Review and analyse business forecast and any anomalies
- Review blocks holding and ensure tracking and wash is correct
- Run OTA audits on 2 properties/ week
MONTHLY DUTIES
- Complete any required reporting – Monthly Executive Summaries / OTA commissions
- Prepare monthly forecasts
- Ensure all reporting formats are updated and prepared for the coming month
- Review targets and performance of sales team and provide the team with feedback
ANNUAL DUTIES
- Take part in the annual budgeting process
- Take part in the annual rate contracting process
SKILLS & KNOWLEDGE REQUIRED
- 2 – 3 years’ experience in Reservations/Revenue Management
- Hospitality diploma/ equivalent preferable
- Ability to work in a pressurized environment
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera, Word & Excel
- Previously worked on Opera PMS, with Configuration segment preferable.
- Strong guest centric approach
- Must have an eye for detail
- Must be able to work in a team or independently
- Previous experience with revenue reporting and online travel agents’ extranets
- Understands market segmentation and target markets
- Must have knowledge of forecasting and budgeting
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DESCRIPTION
Responsible for the management and operations of the housekeeping department. Accommodating guests in perfectly cleaned rooms and public areas in accordance with Catalyst cleaning standards.
Supervise all housekeeping employees, plan and assign work duties, give training for newly recruited employees. Audit and inspects housekeeping personal work assignments and requisition supplies. Manage the housekeeping budget and reduce operating costs where possible and necessary.
DUTIES AND RESPONSIBILITIES
Administration:
- Preparing monthly forecast for the housekeeping department & coordinating with various departments in planning for cleaning schedules.
- Responsible for undertaking lost & found procedures
- Maintain and manage annual budgets for the housekeeping department,
Quality Assurance:
- Take part in the regular morning briefings and communicate with your colleagues regarding the tasks for your department for the day
- Responsible for conducting quality inspections of public areas, guest rooms / Tents, corridors, washrooms, walkways, spa and back of house areas
- Supervise and manage the laundry personnel and operations
- Coordinate all maintenance issues with the Maintenance department in order to make sure rooms remain aesthetically pleasing and functional
- Maintain and supervise department checklists
Human Resources:
- Carry out interviews in coordination with the General manager and the group Human resources department.
- Provide essential training for all new & existing employees.
- Guide your team in understanding the company policies, rules, and regulations.
- Monitor staff performance and give performance appraisals accordingly
Expense Control:
- Effectively manage all the expenses and maintain a proper records and documentation for submission to the Financial Manager.
- Review monthly consumption and usage of Amenities, chemicals, linen par stock levels by conducting accurate stock takes
- Report any damages, shrinkage or loss of Housekeeping stock to the Financial manager and General manager
- Review the budget according to the purchases and consumption of goods
CORE COMPETENCIES
- Good management skills
- Recruitment skills
- Good in managing budgets and accounts
- Ability to deal with guests
- Good communication skills
- Excellent time management skills
- Expert leader and a team player
- Ability to take initiatives
- Expert decision-making abilities
- Good use of MS software such as Excel and Word
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITIES
- Ensure that all company policies, procedures & SOPs are adhered to
- Assist the Executive Housekeeper in planning, directing & controlling the department & rostering of staff
- Relieves in absence of Head Housekeeper
- Supervise staff effectively
- Assist in identifying training needs & implements training when required
- Checks that rooms are cleaned efficiently & quickly in order to maximise room occupancy
- Checks that public areas are serviced & cleaned daily
- Responsible for master keys & security of the bedroom floors
- Assist in supervising activities of department personnel, as well as co-ordination with other operating departments
- Makes daily checks on rooms & other facilities to ensure company standards have been met
- Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
- Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
- Maintains excellent & courteous relationships with guests
- Maintains a respectful & healthy relationship with all staff and HOD’s.
- Report any maintenance defects to the Maintenance Department
- Maintain highest standard of hygiene within the property
- Any other adhoc duties that may be required
CORE COMPENTENCIES
- Clear communication skills – written & verbal
- Excellent attention to detail, initiative & interpersonal skills
- Highly responsible, reliable & trustworthy
- Presentable, well-spoken & professional individual
- Act in good faith & in the best interest of the Company at all times
- High guest centric approach to ensure overall customer service
- Ability to work shifts
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Ensure that all food are of highest quality & continually stay abreast of trends
- Comply with standards of service & assist in assuring the same from all kitchen staff
- Assist in managing the day-to-day operation of the kitchen, co-ordinate food production schedules & ensure that the highest level of food quality taste & presentation
- Ensure that all kitchen staff consistently adhere to uniform, grooming & health & safety standards as per HACCP
- In conjunction with Exec chef, establish golds for the kitchen, anticipate & resolve problems concerning all facets of the kitchen
- Maintain effective working relationships with all departments
- Train staff on menu items
- Complete orders based upon scheduled events & projected levels of business
- Monthly stock take
- Continually maintain high standards of hygiene within the property
- Any other duties that may be required
- Standing-in in the absence of Exec Chef
CORE COMPETENCIES
- Creative & passionate about foods
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to work shifts
- Presentable, well-spoken individual
CANDIDATES NEEDS TO RESIDE IN HOUT BAY OR BE ABLE TO EASILY COMMUTE TO AND FROM HOUT BAY.
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Essential Duties and Responsibilities:
- Create a holistic spa menu based on personal qualifications and aligned with the mission of African Retreat at Motswari.
- Perform all massage, body and applicable add on treatments offered on the menu according to protocols and rituals
- Interacts cooperatively with other retreat team members to provide a seamless guest experience
- Discovers guests’ needs and makes appropriate adjustments to accommodate guest’s needs
- Presents warm, gracious, and professional persona toward guests and co-workers
- Adheres to a high professional image standard in dress, appearance, language, and lifestyle
- Practices the highest standard of sanitation, neatness, and visual presentation
- Collaborates with other retreat facilitators to add value to wellness activities and co-facilitates as needed
- Maintains treatment suite and prep room neat and stocked at all times
- Attends and participates in all general and team meetings
- Assists with laundry and spa cleaning, even if an assistant is available
- Commits to continuing education to contribute to the evolution of African Retreat at Motswari.
- Open to coaching, roleplaying and improvements to perfect skills
- Participates in all aspects of special activities planning and execution
- Adheres to work schedule and has good work ethics
- Team player and assists others whenever asked or without asking
Desired Qualifications:
- Qualified massage therapist with relevant certifications from a recognized institution
- Proficient in multiple massage modalities – traditional techniques (Swedish, Deep Tissue) and any specializations (reflexology, lymphatic massage etc)
- Experiential knowledge of mindfulness practices, wellness modalities (yoga, pilates etc) or general fitness.
Behavioral Characteristics:
- Guest service oriented
- Enjoys team environment and interaction with co-workers
- Flexible and cooperative with excellent communications skills
- Good organizational skills and follow-through
- Good with time management, prompt, completes treatments within
assigned time - Self-motivated and positive
- Seeks out knowledge and enjoys learning/strives for professional
growth
Please send your CV’s to recruitment@newmarkhotels.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES & RESPONSIBILITES
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean and tidy personal appearance at all times
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested
CORE COMPETENCIES
- Excellent command of English – both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Knowledge of Opera
- Ability to work shifts, week-ends & public holidays
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
JOB SUMMARY
We are looking to appoint a dedicated and committed Field Guide/Trails Guide. An opportunity to work in a prestige Game Reserve in the Great Karoo. This is a fantastic opportunity to grow and gain experience as a guide, the role will not only be guiding and interpretation, but the successful candidate will also be expected to be involved with reserve work and assist with research in the conservation field.
Duties and Responsibilities include:
- Game Drives.
- Bush walks.
- Hosting of guest.
- Monthly reports.
- Reserve and General Maintenance.
- Prepare & present informative presentations.
- Monitoring of key species.
- Data collection.
- Assist with security.
- Willing to assist in all departments.
Requirements:
- FGASA NQF2/NQF4 - Trails Guide (VPDA Theory and Practical assessments completed)
- Advanced Rifle Handling (ARH)
- Valid NDT registration.
- Valid PrDP license.
- Valid First Aid certificate.
- Previous experience as a Field Guide or in similar conservation research/qualification.
- Computer literacy skills including Excel, Word, Power point. Mapping programme an advantage.
- Fluent in English and Afrikaans spoken and written.
- Positive, passionate attitude and sense of responsibility.
Other skills/experience required:
- 4x4 and off-road driving experience.
- Ability to work in a team environment.
- Excellent communication skills and the ability to interact with people from diverse backgrounds.
- Excellent organization skills, punctuality, commitment, and precision.
- Pro-activity, self-motivation, flexibility.
Benefits:
- Salary: Industry related depending on qualification and experience.
- Accommodation on site, uniform and monthly food allowance included.
- Start date: Immediately.
- Duration: Permanent Position
- Probation period: 3 months
- Time off - 42 working days on duty & 14 days off time.
Please send your CV to recruitment@newmarkhotels.com.
Should you not received feedback within 2 weeks, please consider your application as unsuccessful.
Duties & Responsibilities
- Ensure that all company policies, procedures & SOPs are adhered to
- Personally demonstrates a commitment to guest services in responding promptly to guest requirements
- Maintains the appearance of the Front-office department in accordance with company policies & procedures
- Assist arrival & departure guests with luggage
- Transport clients and/or packages to and from destinations
- Provide customer service by parking and retrieving vehicle
- Operate vehicles safely and responsibly
- Be aware of daily events, VIP & group arrivals & prepare in advance
- Liaise with Duty Managers to obtain taxis for guests
- Ensure security of guest luggage left in your care & safely store it & issue guests with a luggage tag
- Know guest names to personalise the greetings
- Answer guest queries & resolve problems if able to otherwise seek assistance from reception
- Know the names, functions & locations of Management team
- Completes end of shift procedures in accordance with company policies & procedures
- Any other duties that may be required
Core Competencies
- Excellent communicator
- Excellent command of English – both written & verbal
- Customer service
- Able to plan, prioritise & work well under pressure
- Act in good faith & in the best interest of the Company at all times
- Good team player
- Ability to work shifts, week-ends & public holidays
REQUIREMENTS
- Safe driver, experience driving manual and automatic transmission
- Previous hotel driver experience
- Valid Driver’s Licence
- 3 Years driving experience with in the hospitability industry
- Valid PDP
- Guide Badge will be an Advantage.
Please send CV to hr@vahotel.co.za Please DO NOT apply on Indeed.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Job Summary
The Personal Assistant (PA) will work directly with the Managing Director and will be responsible for supporting the planning, administration, communication, reporting and following up the needs of the Managing Director and undertaking a variety of tasks to support his vision, strategy, and tactics. Also required to prepare reports, presentations, and briefs to assist the MD in decision-making processes. This role is pivotal in ensuring that the MD’s time is optimized, and the executive office runs smoothly.
The Employee’s responsibilities shall include, among other things, the following:
- Act as the first point of contact for the MD with internal and external
- Manage emails, information, and other communications; answer where possible – highlight and prioritise those that need MD attention
- Plan and maintain MD’s calendar and recurring tasks, arrange appointments, organise, and set agendas and action points for all his meetings, and provide reminders
- Act as ‘follow-up Manager’ across the Board and Senior Leadership Team to ensure that a wide range of agreed actions are being executed
- Filtering and triaging inbound communications in line with business objectives and priorities working with other departments to ensure on-time execution.
- Produce reports, presentations, and briefs as needed
- Type up notes, emails, presentations, and reports; circulate and file information effectively
- Book transport and accommodation as and when required
- Attend Senior Leadership Team meetings, off-site quarterly days, and other strategic meetings to take notes and action points
- Maintain administrative systems, database, and server protocols.
- Collaborate effectively with all staff, clients, and suppliers.
- Provide good relationships with Senior management team
- Deliver timely and outstanding satisfaction
Requirements and skills
- A qualification as a PA is advantageous
- At least 3 years of experience as a Personal Assistant to a senior executive
- Exceptional organisational skills of self and others and ability to work without supervision
- Maintain 100% confidentiality, demonstrate diplomacy and tactfulness
- With integrity, honesty, discretion, and openness
- Use polished communication skills both verbal and non-verbal to influence and persuade
- Focus on business priorities and all functions to ensure MD’s satisfaction
- Ability to remain calm under pressure and manage conflicting priorities
- Strong Microsoft Skills for common apps
- Ability to take and record accurate notes/minutes in complex meetings
- Accountable and committed to the task in hand
- Capacity to manage multiple tasks efficiently
- Always act in the best interest of the MD
- Approachable to clients and colleagues
- Excellent communication and interpersonal skills at all levels
- Open to new ways of doing things
- An ability to manage time and workload efficiently
- Willing to do whatever it takes to get the job done
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks of application, please consider your application as unsuccessful.
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