Careers at Newmark
As a boutique hotel management company, Newmark believes in hiring individuals who share the same core values as the brand and who are passionate and proactive in their approach to business and the hospitality industry.
Who is Newmark?
Newmark relentlessly pursues improvement in all it does, staying true to the brand’s essence, service excellence. This is practised at each hotel, residence, reserve or lodge within Newmark’s extensive portfolio, ensuring that its properties resonate with discerning guests and hotel owners alike. Clients quickly become part of the Newmark family and, together, uphold The Newmark Way.
Open Positions
JOB SUMMARY
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end.
DUTIES & RESPONSIBILITIES
- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
- You may be required to manage room blocks and all sizes of group bookings.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Establish and quote rates within the limits of the authorized rates negotiation procedure.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
- Report any rate, system discrepancy to the Reservations Manager and all overbookings.
- Escalate all complaints.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
- Ensure accurate and detailed capturing of bookings.
- Manage any guest feedback to necessary department.
- Check and respond to all emails within required time policy.
- Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
- Ensure reservations vouchers have been recorded and allocated correctly.
- Attend training when required.
- Manage the OTA extranet.
- Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
- Suitably attired for work at all times.
COMPETENCIES
- Strong Opera Skills
- Microsoft Office Skills
- High communication skills, verbal and written
- OTA – responses
- Attention to Detail
Please send updated CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Duties and Responsibilities
- Oversees and supervises kitchen staff as required.
- Spends majority of time actively cooking and training on menu’s.
- Assists with menu planning, inventory, and management of supplies as requested by Exec Chef.
- Ensures that food is of high quality, and that the kitchen is in good condition.
- Keeps stations clean and complies with food safety standards.
- To ensure that all Kitchen personnel are working as a team in order to achieve the purpose of the company.
- To assists with overseeing and directing all aspects of Kitchen Operations.
- To assist in upholding all kitchen systems, standards, and service to the highest level.
- To assist in managing all Kitchen staff and their work performance daily.
Core Competencies
- Knowledge of all sections.
- Decision Making
- Ability to work under supervision of a limited range.
- Ability to produce good quality basic food.
- Understanding of health and safety.
- Understanding of basic food hygiene practices.
- Good oral communication.
- Commitment to quality.
- Multitasking.
- Attention to detail.
- Cleanliness.
- Time management.
- Organization.
- Interpersonal skills.
Please send your CV to qwabirecruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES AND RESPONSIBILITIES
As a Commis chef, you would be working on a variety of stations in a mid to high volume kitchen environment. You are responsible for creating an exceptional culinary experience for the guests through preparation, cooking and food presentation.
- Must adhere to all sanitation regulations and requirements and also responsible for the correct handling and preparation of all food items and equipment.
- This position will also assist the Chef de partie (CDP) or Sous Chef to plan and prepare quality service for the food and beverage production department.
- Commis chefs are novice chefs who work in commercial kitchens to expand their culinary knowledge and skills.
- They perform various kitchen duties in meal preparations, receiving deliveries, and rotating stock.
CORE COMPETENCIES
- Basic knowledge of all sections.
- Ability to work under supervision of a limited range.
- Ability to produce good quality basic food.
- Understanding of health and safety.
- Understanding of basic food hygiene practices.
- Good oral communication.
Please send your CV to hrmanager@qwabi.com. Should you not receive feedback within 2 weeks, please consider your application as unsuccessful
Duties and Responsibilities
About the role
An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-opening team at The Rockefeller Hotel & Residences.
Your key responsibilities will include:
- Prepare all the required activities for the Hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the Hotel region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.
- Handle and respond to customer complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
- Supervise the archive and regular maintenance of guest’s history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.
- Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures.
- Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Rockefeller provides world class and luxurious hospitality services to its guests.
- Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Skills and Knowledge
- Minimum 2 years’ Guest Relations Manager experience
- Proficient on Opera, Micros, Midas, HOTSOS and Office 365
- Excellent understanding of financial reporting and budgeting
- Must be able to collaborate with the team, as well as independently
- Attention to detail
- Self-motivated, innovative, problem solver & strong negotiator
- Excellent communication and interpersonal skills
- analytical acumen
- Ability to work in a pressurized environment.
- Great planning skills and organisation abilities
Please send CV's to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks of application, please consider your application as unsuccessful
Duties and Responsibilities:
- Ensure that all company policies, procedures & SOPs are adhered to
- Attend HOD briefings
- Responsible for supervision of front-office staff, porters, butlers
- Maximises the average room occupancy & average room rate achieved
- Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Supply relevant information to other departments to assist them with planning & running their departments
- Schedules staff duties & draws up rosters
- Be visual face of the business & interact with guests & employees
- Manage any people issues timeously
- Evaluate & manage guest feedback
- Daily, weekly, monthly reporting as required
- Ensure all property inspections are completed
- Motivate & train staff where required
- Responsible for budgeting process
- Conduct performance appraisals for HODs & ensure rest of property is completed
- Complete salary details for staff
- Financial management of the operational business
- Planning of leave schedules
- Any other duties that may be required
Core Competencies:
- Excellent command of English – both written & verbal
- Knowledge of budgeting & financial management
- Attention to detail
- Customer service
- Able to plan, prioritise & work well under pressure
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Ability to work independently
- Excellent computer skills – Word, Excel, Opera
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Position Overview:
The Pastry Sous Chef is a creative and skilled professional responsible for overseeing all aspects of the pastry and dessert section within the kitchen. As the artistic force behind sweet creations, the Pastry Sous Chef prepares, and presents a variety of exquisite pastries, desserts, and baked goods that delight the senses and enhance the dining experience.
Key Responsibilities & Duties:
- To supervise the pastry kitchen brigade to ensure the smooth running of the department.
- To control the quality and presentation of all food served for all meal periods in all the food and beverage outlets.
- To communicate effectively with staff and ensure they are fully briefed at all times.
- To supervise and carry out training on an on-going basis.
- To supervise and maintain the highest standards of cleanliness in the pastry kitchen.
- To ensure that regular knife drill and equipment training is carried out in accordance with the Health and Safety standards.
- To ensure all members of the kitchen brigade follow the proper Health and Hygiene practices as laid down in the Health and Safety HACCP.
- To ensure daily communication with the Restaurant, Room Service, Stewarding and Purchasing Managers.
- To ensure Kitchen morale is high and teamwork is evident at all times.
- To control food cost through careful purchasing, portion control and supervision of wastage.
- Ensure that the highest quality of food product that is delivered to the hotel from our suppliers is of the highest seasonal quality being purchased and adhere to a zero tolerance of substandard product.
- Be aware of new pastry trends and present new ideas for product enhancement.
- To carry out the costing of pastry recipes as and when required.
- To draw up staff rosters as and when required. Ensuring appraisals are done and providing the feedback to the culinary team when appraisals are taken place. Be responsible for training, including the Standards.
- Training Manual and keep it up to date and follow up on the training.
- To control the ordering of all goods for the pastry section and bakery.
- To control the maintenance of all kitchen equipment.
- To participate in the recruitment and selection of staff.
- To liaise with the Executive Chef on new menus, new ideas to continually evolve and enhance the product offerings in all Food and Beverage outlets.
Qualifications:
- Culinary degree or equivalent culinary certifications with a specialization in pastry arts.
- Extensive experience in pastry roles, including Pastry Sous Chef or Pastry Cook positions.
- In-depth knowledge of baking techniques, ingredients, and pastry presentation.
- Creativity and artistic flair for designing visually appealing desserts.
- Leadership and team management abilities.
- Excellent communication and organizational skills.
- Strong attention to detail and ability to manage high-pressure situations.
- Understanding of food safety and sanitation regulations.
Please send your CV to recruitment@newmarkhotels.com.
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
Job Summary
Banqueting assistants are responsible to support the F&B and Banquet Manager with whatever is required to ensure a successful event. It involves set-up and teardown of the meeting and event rooms as outlined by the F&B and Banquet Manager. Maintain venue including vacuuming floors, cleaning walls, windows and mirrors. Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc.
Requirements:
- Previous experience in banquet or event operations preferred.
- Excellent customer service skills with a friendly and outgoing personality.
- Ability to work efficiently in a fast-paced environment and multitask effectively.
- Strong communication and interpersonal skills, with the ability to interact professionally with guests and team members.
- Attention to detail and a proactive approach to problem-solving.
- Physical stamina and ability to lift and carry heavy trays and equipment.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful
Front Office Operations
- To be honest, accountable for all actions, approachable to the staff and reliable
- To supervise the overall functioning of the Front Office department and ensure that individual Job descriptions and standards are adhered to.
- To ensure that all Front Office personnel are briefed at the start of their shift regarding Groups, VIPs, functions & special events and any other vital information.
- Ensure you have an excellent product knowledge of ‘the hotel and its facilities, as well as that of the local area and events.
- Ensure that you have an excellent working knowledge & understanding of the Hotel Property Management system and its related interfaces.
- To be readily available and accessible during your shift to deal with any unforeseen problems and to meet and greet guests.
- To communicate daily with fellow Heads of Department and attend all management meetings.
- Ensure the good cleanliness, repair and maintenance of all Front Office Operating Equipment.
- Check arrivals and departures on a daily basis.
- Ensure that a procedure for the safekeeping and storage of Guest valuables and luggage is implemented and enforced.
- Support and guide the Front Office personnel with all Front Office related tasks.
Front Office Personnel Training
- Manage the staff rosters to ensure adequate coverage in all Front Office areas in relation to guest occupancy forecasts.
- Process regular staff appraisals according to hotel standards
- Ensure a structured training programme is in place in line with a Standards and Procedures manual and that all sessions are recorded.
- Ensure that all Front Office staff adhere to the Staff hand book standards, rules and regulations relating to time keeping, grooming, misconduct, uniform etc
- Ensure that all disciplinary issues are dealt with immediately.
- In conjunction with Human Resources – ensure that the most effective recruitment practice is in place for new Front Office personnel.
- Conduct monthly staff meetings that are to be minuted.
- Ensure Front Office Personnel Job Descriptions are regularly updated.
- Ensure that you are familiar with and are able to carry out duty management shifts.
Front Office Admin and Revenue Control
- In conjunction with the Financial Director – Prepare annual budget for all income and expenditure relating to Front Office Department.
- Investigate and report monthly on performance against budget.
- Ensure efficient control of daily direct bills and O-status.
- Ensure the efficient control and processing of all refunds and adjustments.
- Check reception banking
- Ensure that float checks are conducted weekly.
- Authorise and approve discounts and upgrades if necessary
- Ensure efficient control of in house guest account balances and a worthy method of payment thereof.
- Monitor that a high standard of service is being provided by our preferred suppliers ie: Tour companies, hire cars etc
Front Office Safety and Security
- Ensure that all Front Office Personnel has a high standard of knowledge relating to fire safety and emergency procedures.
- Ensure that appropriate procedures are adhered to with regards to the signing in and out of keys.
- Ensure that weekly meetings take place between Front Office Manager and the hotel Security company.
- Ensure that Camera System is working and is maintained.
Core Competencies
- Excellent command of English – both written & verbal
- Knowledge of budgeting & financial management
- Attention to detail and customer service
- Able to plan, prioritise & work well under pressure.
- Good team player and always Act in good faith & in the best interest of the Company.
- Ability to work independently.
- Excellent computer skills – Word, Excel, Opera
Should you not receive feedback withing 2 weeks, please consider your application as unsuccessful
Duties and Responsibilities
- Ensure that all company policies, procedures & SOPs are adhered to
- Personally demonstrates a commitment to guest services in responding promptly to guest requirements
- Ensure that excellent customer service is delivered at all times
- Has full knowledge of all available menus
- Greet & seat customers and present beverage menu
- Discuss beverage items, make suggestions & answer any inquiries
- Provide current promotions & new products
- Take customer orders accurately
- Operate coffee making equipment
- Serve prepared food items
- Record & accurately process purchases using POS system
- Maintain clean & hygienic work areas
- Completes daily cash-ups & ensures there is enough change for the next shift
- Admin tasks when required
- Any other duties that may be required
Core Competencies
- Excellent communicator
- Excellent command of English – both written & verbal
- Customer service
- Able to plan, prioritise & work well under pressure
- Good team player
- Honesty, integrity, reliability
- Act in good faith & in the best interest of the Company at all times
- Ability to work shifts, weekends & public holidays
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
DUTIES AND RESPONSIBILITIES
Primary responsibility is to supervise the hot and cold sections in the kitchen. You will be responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls. In the absence of the Sous or executive sous chefs you are to take the leadership role and be responsible for the operational demands and output of your shift.
- Prepare and properly garnish all food orders as they are received in accordance with menu specifications, insuring proper plate presentation.
- Manage the pass during service periods.
- Works with the senior chefs in ensuring seasoning, portions, and appearance of food.
- Responsible for cleanliness, stock control, organization, and standards of the kitchen.
- Assist the Sous Chef in maintaining high standards and quality of food.
- Work according to the menu specification by the Exec Chef / Sous Chef.
- Control food stock and food cost in the kitchen.
- Assist in preparing the daily mis-en-place and food production.
- Follow the instructions and recommendations from the Senior Chefs
- Actively take part in set up of buffets and special functions under the guidance of the Senior Chefs
- Plan and execute menus in collaboration with other colleagues.
- Always ensure adequacy of food supplies
- Assist the Senior chefs with food orders, according to par levels.
- Manage ingredients that should be frequently available daily.
- Follow the directions of the executive and sous chef.
- Follow and assist the senior chefs in implementing the rules, policies and procedures as set out by the management team.
- Ensure adherence to all relevant health, safety, and hygiene standards!
- Collaborate with other colleagues and senior chefs.
- Assist in positive outcomes from guest queries in a timely and efficient manner.
- Contribute to controlling costs, improving gross profit margins.
CORE COMPETENCIES
- Culinary Arts qualification or Similar
- Minimum of 1 - 2 years relevant experience
- Ability to work all required shifts.
- Experience in a Hotel Restaurant environment
- Excellent eye for attention to details essential
- Experience working in a multi-cultural environment.
- Fluent in English
- Good communication skills
- Excellent time management skills
- Ability to take initiatives.
Please send your CV to recruitment@newmarkhotels.com
Should you not receive feedback within 2 weeks, please consider your application as unsuccessful.
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